CoSupport AI
What is Userowl?
Userowl offers a comprehensive feedback management platform that enables organizations to gather, organize, and act on user input, bug reports, and feature requests directly within their applications or websites. With a customizable feedback widget, users can annotate screens, report issues, and provide insights effortlessly, while teams benefit from automated capture of session data, logs, and integrated workflow tools.
The platform supports collaboration by allowing teams and clients to join the feedback loop, prioritize feature development, and manage bug resolution efficiently. Integration options with project management and communication tools, workflow customization, and omnichannel feedback collection make Userowl a centralized solution for enhancing product quality and user satisfaction.
Features
- Customizable Feedback Widget: Collects detailed feedback, bug reports, and feature requests directly within your app or website.
- Screen Annotation: Allows users to highlight issues on screenshots without external tools.
- Automated Session and Log Capture: Attaches session details, user information, and browser console logs automatically to each submission.
- Workflow Customization: Adapts the feedback process to match various team workflows including Scrum, Kanban, or custom pipelines.
- Team Collaboration: Supports multiple team members and clients, enabling status updates, tagging, prioritization, and notifications.
- Omnichannel Feedback: Collects feedback from social channels using a browser extension and centralizes management.
- Integrations: Offers two-way integration with project management and messaging platforms, plus Zapier and webhooks support for automation.
- Roadmap Prioritization and Planning: Organizes, merges, and prioritizes feedback and feature requests for effective product development.
- Widget Branding: Enables personalization of the feedback widget to match company branding and requirements.
Use Cases
- Collecting and managing user feedback for SaaS applications
- Streamlining bug reporting and tracking in web and mobile products
- Prioritizing product features based on direct user input
- Facilitating quality assurance by capturing annotated screenshots and session data
- Enhancing collaboration between development, QA, and support teams
- Integrating feedback workflows with existing project management tools
FAQs
-
How does Userowl work?
Userowl is added to your website or application by including a provided HTML script, after which you can start collecting bug reports, feature requests, or general feedback using the customizable feedback widget. -
What does Userowl cost?
Userowl offers several packages based on your team's size and needs, with plans starting at $29 per month and a 14-day free trial available. -
Can I use Userowl with my team or clients?
Yes, Userowl allows you to invite team members and clients to collaborate and join conversations on feedback submitted through the platform. -
Can I reply to users after they leave feedback?
You can respond to users via the feedback view, and they will receive replies by email. Visitors who are not registered users can leave their email address for further communication.
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Userowl Uptime Monitor
Average Uptime
100%
Average Response Time
394.77 ms
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