CoSupport AI
What is WaliChat?
WaliChat empowers businesses to enhance their WhatsApp communication. It offers a centralized platform that supports multiple agents and numbers, along with powerful features designed for teams.
The platform incorporates a range of useful tools such as automated messages, team chat features, analytics dashboards, contact management tools, etc. It's also possible to connect the tool with other systems using API or Zapier/Make.
Features
- Multi-agent chat: Allows entire team to interact with customers on one or multiple WhatsApp numbers simultaneously and remotely.
- Analytics: Monitor team activity and gain insight using detailed analytics.
- WhatsApp API + Webhooks: Easy integration using API with your existing system.
- Enrich customer profiles: Enhance clients contact information.
- Multiple numbers management: Operate on several numbers and switch from one to another with a click.
- WhatsApp Campaigns: Send automated messages with predefined templates to multiple contacts.
- Team Permissions: Configure and restrict what each user role can read, reply to, and do.
- AI-powered WhatsApp Assistant: Integrated AI assistance for workflow optimization.
- Automations: Automatic assignments, welcome messages, and out-of-office replies.
Use Cases
- Customer support on WhatsApp
- Team collaboration on WhatsApp
- WhatsApp marketing campaigns
- Automating WhatsApp workflows
- Integrating WhatsApp with CRM systems
- Building WhatsApp chatbots
- Managing multiple WhatsApp numbers
- Sending bulk messages on WhatsApp
- Enhance customer engagement
FAQs
-
Do I need to have a business WhatsApp account?
It's not mandatory, WaliChat works with both Personal or Business WhatsApp accounts. -
Can I have more than one WhatsApp number?
You can have as many numbers as you need, however, please in mind that one number corresponds to one plan subscription. -
Can I use WaliChat for marketing purposes?
No, sending unsolicited marketing messages is not allowed.Any communication you establish with other parties must be legimitate, explicitly approved and expected by the recipients. -
Can I make calls and videocalls on WhatsApp through WaliChat?
Calls and videocalls are not supported, but you can send videos and audio messages instead. -
Can I integrate my software or CRM with the API?
Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.
Related Queries
Helpful for people in the following professions
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
