CoSupport AI
What is Wavescan?
Wavescan is an AI-powered platform designed for capturing, transcribing, and analyzing audio content in real-time. It allows users to make informed decisions rapidly by leveraging features such as no-code audio capture, live DVR-style playback, and immediate search and discovery capabilities across audio data. Integration is streamlined through pre-built widgets for quick deployment or via comprehensive APIs for building more customized, native user experiences.
The tool offers both machine-generated transcripts, which can be edited using a free provided editor, and the option to upgrade to human-edited transcripts for higher accuracy. Wavescan automatically monitors audio streams for specified keywords and phrases, providing real-time alerts. It facilitates deeper understanding by comparing trending themes across conversations, automatically identifying recurring topics, and analyzing both textual and tonal sentiment. Wavescan supports various audio inputs, including phone calls, webcasts, Zoom meetings, uploaded files, and direct audio pipes.
Features
- No-code audio capture: Easily capture audio without extensive technical setup.
- Real-time Transcription: Generates live transcripts, with speaker identification where possible.
- Real-time DVR Playback: Allows users to listen, pause, and rewind live or recorded audio streams.
- Keyword & Phrase Monitoring: Automatically tracks specified terms in audio content with immediate alerts.
- Sentiment Analysis: Detects both textual and tonal sentiment within the audio.
- AI-Generated Topics: Automatically identifies key recurring topics discussed.
- Flexible Integration: Offers pre-built widgets for fast setup and APIs for custom solutions.
- Multiple Audio Source Support: Connects via phone, webcast, Zoom, file upload, or direct audio pipe.
- Transcript Editor: Includes a free tool for editing machine-generated transcripts.
Use Cases
- Monitoring customer support calls for quality assurance and insights.
- Analyzing financial earnings calls or webcasts for key information.
- Tracking brand mentions or specific topics discussed in podcasts or media.
- Making meeting recordings easily searchable and actionable.
- Providing real-time transcription services for live events or broadcasts.
- Integrating advanced audio analysis capabilities into existing platforms or applications.
FAQs
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What types of audio sources can Wavescan connect to?
Wavescan can connect to phone calls, Zoom meetings, webcasts, YouTube links, podcasts, uploaded audio files, or direct audio pipes. -
Does Wavescan offer human transcription services?
Yes, you can upgrade machine-generated transcripts to human-edited ones, with pricing starting at $1.50 per minute. -
Can I integrate Wavescan into my own platform?
Yes, Wavescan provides pre-built widgets for quick integration and comprehensive APIs for developing native experiences. -
How does Wavescan's pricing work?
Pricing is primarily usage-based, calculated per second for Automated Speech Recognition (ASR) and per minute for human-edited transcripts. Contact them directly for white-label solution pricing. -
What kind of analysis does Wavescan perform on audio?
Wavescan provides real-time transcription, speaker identification (when possible), keyword and phrase monitoring with alerts, textual and tonal sentiment analysis, and AI-driven topic identification.
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