Webex AI Where AI works for you.

What is Webex AI?

Webex introduces an advanced AI platform designed to transform interactions for customers, employees, and businesses. It leverages generative AI across audio, video, and text to enhance communication and decision-making. The platform aims to improve productivity and deliver more effective outcomes by integrating AI capabilities into daily workflows.

Key components include the AI Agent for conversational self-service across voice and digital channels, and the AI Assistant which boosts team productivity through AI-driven summaries, action items, translations, and search functionalities. Additionally, it offers industry-first generative AI for real-time audio and video optimization, ensuring high-quality interactions even under poor network conditions. The platform emphasizes responsible AI principles, focusing on security, trust, and privacy.

Features

AI Agent: Provides smart, human-like conversational intelligence for customer self-service.
AI Assistant: Boosts productivity with summaries, action items, translations, search, and content generation.
AI for Real-Time Media: Ensures high-quality audio and video interactions, even in poor network conditions.
AI Summaries: Generates concise summaries of meetings and messaging threads.
Action Item Generation: Automatically identifies and lists action items from conversations.
Real-time Translation: Offers translation capabilities in over 120 languages.
AI-Powered Analytics: Delivers insights like top call reasons and predictive CSAT scores.
Agent Assistance: Provides agents with summaries, suggested responses, real-time coaching, and burnout detection.
Intelligent Workspaces: Enables voice commands, AI-driven camera views, and embedded IoT sensors in collaboration devices.
Smart Diagnostics: Offers AI-powered device management at scale.

Use Cases

Enhancing customer self-service through AI-powered interactions.
Improving agent efficiency in contact centers with summaries and suggested responses.
Boosting employee productivity via meeting summaries and action item tracking.
Facilitating clearer communication in meetings with real-time media optimization.
Enabling multilingual collaboration with real-time translation.
Gaining actionable insights from customer interactions for business improvement.
Creating intelligent and responsive physical workspaces.
Streamlining IT management with AI-powered diagnostics.
Providing personalized customer service in banking.
Assisting retail sales and customer service with real-time coaching.
Enhancing patient care coordination and automating tasks in healthcare.
Improving public service delivery with proactive notifications and efficient contact centers.

FAQs

Do you need a credit card for a free Webex account?

No, credit card details are not required to sign up for the free plan. It remains free without surprise charges.
What is VoIP and its advantages with Webex?

VoIP (Voice over Internet Protocol) transmits sound as data over the internet, allowing calls via computer. Webex uses VoIP for computer audio in meetings. Paid plans also allow phone dial-in.
What's the difference between a host license and a participant license?

A host license grants access to paid features for the licensed user. Participants joining a meeting do not need a host license.
Can I run more than one meeting at a time?

To host multiple concurrent meetings, you need to purchase additional host licenses. Each license allows one concurrent meeting.
How do I cancel my Webex paid plan?

You can cancel your paid plan anytime via your account management portal. You can also downgrade to a free plan, which will take effect after your current billing period ends.