What is whoowns?

whoowns transforms organizational transparency by providing a dynamic service catalog integrated directly into Slack. Leveraging AI-powered search and fuzzy-matching, the platform enables users to instantly discover service and team ownership information, reducing response times during incidents and streamlining collaboration between teams. Through popular integrations with tools like CODEOWNERS, PagerDuty, and Notion, it auto-populates and syncs data without requiring code access, ensuring accurate insights into services, teams, and on-call rotations.

By offering features such as unified service views, team working hours by timezone, and identification of unowned files, whoowns helps mitigate risk, supports onboarding, and enhances autonomy for both technical and non-technical staff. Its intuitive Slack-first experience eliminates repetitive inquiries, improves ownership clarity, and empowers users to quickly pinpoint the right contacts for any query or task across remote organizations.

Features

Slack Integration: Directly access ownership information within Slack to reduce repetitive inquiries.
AI-Powered Search: Quickly find services, teams, and ownership details via aliases or fuzzy-search.
Seamless Integrations: Auto-populate and sync service data from CODEOWNERS, PagerDuty, Notion, and more.
On-Call Management: View on-call rotations and working hours by team and timezone.
Service Catalog: Unified platform to organize all organizational services and teams.
Unowned Files Detection: Identify and mitigate risks from unowned files and services.
Team Identity Snapshots: Instantly view team members, responsibilities, and working hours.
Easy Setup: Two-minute installation process with no credit card required for early access.
Enhanced Collaboration: Reduces Slack noise and fosters autonomy for technical and non-technical staff.
Security Compliance: Hosted on SOC 2 compliant infrastructure with trusted monitoring.

Use Cases

Accelerating ticket triage by instantly identifying responsible teams during incidents
Onboarding new employees with clear service and team ownership information
Enabling leadership and People Ops to streamline organizational restructurings
Allowing engineers to navigate large codebases and identify service owners quickly
Reducing repeated Slack inquiries about ownership and support contacts
Supporting technical support engineers in resolving issues faster with up-to-date on-call data
Pinpointing unowned code repositories for improved security and compliance
Assisting security engineers to escalate risks to the right teams

FAQs

How do I add the bot to Slack?

You can add the whoowns bot to Slack through a straightforward installation process, which takes approximately two minutes and requires no credit card for early access.
What data do you have access to?

whoowns only accesses data necessary to populate and sync organizational services and teams, ensuring privacy and security via a SOC 2 compliant infrastructure.
What permissions do you request?

Permissions are limited to those needed to integrate with relevant services and facilitate ownership discovery within Slack; specific permissions are detailed during the installation process.
Does it work for mono-repositories with many owners?

Yes, whoowns is designed to handle multi-team mono-repository environments and can surface multiple owners for services or codebase areas.
How do you define whether a user is within working hours?

The platform uses team members' timezone information to accurately display who is within their working hours at any given time.