What is Yodel?

Yodel transforms traditional business phone systems by leveraging cloud technology and intelligent features to centralize communication channels for organizations of any size. It offers powerful functionalities such as conversational IVR, voicemail management, advanced call routing, and seamless integration with tools like Slack, HubSpot, Zendesk, and Intercom. Businesses can access Yodel across desktop and mobile devices, ensuring flexibility and superior call quality through partnerships with reliable local carriers.

Yodel’s intuitive setup process and wide array of customizable options enable rapid deployment and straightforward onboarding. Users benefit from easy porting of existing numbers, international virtual numbers, and collaboration features that keep remote teams connected efficiently. With features like automated transcription, call conferencing, and various integrations, Yodel optimizes business communications and enhances productivity within a unified, easy-to-use platform.

Features

Conversational IVR: Intuitive, AI-powered voice-based IVR for efficient caller interactions.
Cross-Device Access: Manage calls from desktop, iOS, and Android apps.
Slack Integration: Receive and act on calls directly within Slack channels.
Voicemail Management: Automated voicemail recording and easy retrieval.
Intelligent Call Routing: Direct calls to the right person or department automatically.
Call Transcription: AI-backed transcription of voice calls for record-keeping.
Integrations: Seamless connectivity with HubSpot, Intercom, Zendesk, and more.
Call Recording: Record incoming and outgoing calls for compliance and training.
International Virtual Numbers: Choose from multiple area codes globally.
Quick Configuration: Easy setup and onboarding process.

Use Cases

Enable remote teams to manage all business calls through a unified, cloud-based system.
Integrate phone communications directly into Slack for enhanced workflow productivity.
Serve international customers with local virtual numbers for expanded market presence.
Automate call routing and voicemail for reduced manual workload in call centers.
Support sales and customer service teams with call recordings and transcriptions.
Integrate business phone capabilities with existing CRM and support tools.
Streamline communications in distributed organizations via cross-device functionalities.

FAQs

What makes Yodel different from other VoIP solutions?

Yodel offers exclusive features such as direct Slack integration, SMS messaging, and a robust set of intelligent tools to enhance business phone communications.
How do international virtual numbers work with Yodel?

Yodel allows users to select from hundreds of area codes, enabling businesses to establish a local presence in multiple countries without geographical restrictions.
Can I port my existing phone number to Yodel?

Yes, Yodel supports easy porting of your current number to ensure continuity and maintain your business identity.