CoSupport AI
What is Yonyx?
Yonyx empowers organizations to create, deploy, and optimize interactive decision trees for call flow scripts, troubleshooting guides, medical appointments, and process automation. Leveraging AI-assisted authoring, users can generate, rephrase, condense, or translate tree nodes efficiently and scale complex decision logic with ease. Yonyx integrates seamlessly with various CRM systems, supports conditional logic, and enhances consistency and productivity for call center agents and self-service end users.
The platform offers in-depth analytics and reporting to monitor user journeys and decision tree performance, while robust data capture and function capabilities enable dynamic workflows. With features like A/B testing, single sign-on, data capture in tree nodes, and multilingual support, Yonyx provides flexible solutions for customer support, sales, process management, and more across enterprises.
Features
- AI Assist: Generate, rephrase, condense, or translate decision tree nodes using generative AI.
- CRM Integration: Embed decision trees within CRM systems and read/write CRM data from tree nodes.
- Data Capture: Add forms with textboxes, date fields, dropdowns or checkboxes to nodes for data collection.
- Conditional Logic: Automatically guide users along optimized pathways based on predefined conditions.
- A/B Testing: Route traffic between different tree paths for performance analysis.
- Analytics & Reporting: Track user journeys, capture metrics, and generate performance insights.
- API Calls from Tree Nodes: Exchange data with third-party applications via configurable APIs.
- Single Sign-On: SAML 2.0-based access for secure authentication.
- Multilingual Guides: Create and manage decision trees in multiple languages.
Use Cases
- Streamlining call center workflows with guided scripts for agents.
- Creating self-service troubleshooting guides for customer support.
- Developing interactive appointment and process automation for medical or business needs.
- Automating sales call flows and qualification processes.
- Facilitating back-office process adherence and consistency.
- Embedding workflow guidance into CRM platforms like Salesforce and Zendesk.
- A/B testing of customer support pathways to optimize efficiency.
FAQs
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Does Yonyx support integration with popular CRM systems?
Yes, Yonyx offers integration with CRMs such as Salesforce and Zendesk, allowing users to embed decision trees, read and write data, and automate workflows seamlessly. -
Can I use AI to enhance my decision trees within Yonyx?
Yonyx includes AI-powered assist tools for authoring, enabling generative recommendations to create, improve, summarize, or translate tree nodes efficiently. -
Is Yonyx suitable for both internal call centers and external customer self-service?
Yes, Yonyx can be deployed for internal agent use within call centers as well as for external customer self-service applications. -
What analytics and reporting features does Yonyx provide?
Yonyx offers comprehensive analytics and reporting, including user journey tracking, performance metrics, search activity analysis, and detailed incident reports.
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