CoSupport AI
What is Zipchat AI?
Zipchat AI transforms e-commerce customer service and sales through intelligent automation, addressing the critical challenge of cart abandonment by engaging with visitors at key decision points. The platform resolves over 91% of customer support requests instantly across 95+ languages, while maintaining personalized interactions that can increase Average Order Value by up to 27%.
Beyond conventional chatbot capabilities, Zipchat AI serves as a comprehensive business intelligence tool, analyzing customer conversations to uncover actionable insights and trends. The system integrates seamlessly with major e-commerce platforms and ticketing systems, offering proactive engagement features that can convert up to 44% of chats into sales.
Features
- Proactive Chat: Engages visitors based on behavior to reduce cart abandonment
- Multilingual Support: 24/7 customer service in 95+ languages
- Knowledge Base Integration: Automatic information retrieval from various sources
- Sales Tracking: Monitors chat interactions and conversion rates in real-time
- Lead Generation: Captures visitor information and syncs with marketing platforms
- Platform Integration: Connects with major e-commerce and ticketing systems
- Conversation Analysis: AI-powered insights from customer interactions
- Custom Chat Instructions: Customizable conversation flows for sales optimization
Use Cases
- Converting store visitors into customers
- Automating customer support
- Generating actionable business insights
- Reducing cart abandonment
- Cross-selling and upselling products
- Managing multilingual customer service
- Lead generation and nurturing
- Post-purchase support automation
FAQs
-
How long does it take to set up Zipchat?
It takes just a few minutes to set up Zipchat. No technical skills are required! -
Does it work on any site/CMS?
Yes, Zipchat can be integrated with any website or CMS. It has a native app for Shopify but can also be manually added to other platforms. -
What languages does it speak?
Zipchat supports over 95 languages, making it perfect for businesses with a global audience. -
Can you integrate with CRM and support platforms?
Yes, Zipchat can integrate with any CRM that support Zapier. It can also be integrate with any support platforms where you can connect a support inbox.
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