AiChat VS Web2Chat

AiChat Pricing

Web2Chat Pricing

AiChat

• Natural Language Processing: Advanced intent detection and domain-specific understanding
• Machine Learning: Continuous improvement through user interactions
• Multi-channel Integration: Single API connection to multiple communication channels
• Human-AI Collaboration: Smart answer suggestions and seamless agent handover
• Multi-language Support: Built-in language identification with local context understanding
• Sentiment Analysis: Context and emotion understanding for optimal response
• Analytics Dashboard: Comprehensive performance tracking and insights
• Industry-specific Knowledge Base: Pre-built domain expertise for various sectors

Web2Chat

• Shared Inbox: Centralize all customer communications in one place.
• Messenger: Engage customers with a customizable chat widget.
• Knowledge Base: Provide self-service options with organized articles and FAQs.
• Aura: Enhance customer support with an AI assistant powered by ChatGPT.
• CRM: Manage customer relationships with integrated CRM features.
• News Center: Publish updates and news articles.
• Ticketing System: Manage and track customer support tickets.
• Lead Generation: Collect and manage customer leads.
• Multilingual Support: Offer support in 45+ languages.

AiChat Use Cases

• Customer service automation
• Lead qualification and conversion
• Marketing campaign automation
• E-commerce sales assistance
• Appointment booking
• Product recommendations
• FAQ management
• Customer engagement and support

Web2Chat Use Cases

• Streamlining customer support operations
• Providing instant answers to customer queries via live chat
• Creating a self-service knowledge base for customers
• Managing customer relationships and interactions
• Publishing company updates and news
• Automating responses to common questions with an AI chatbot
• Centralizing communications from multiple channels (email, chat, etc.)
• Collecting and managing customer data

AiChat FAQs

• How does AiChat's pricing structure work?

  AiChat's pricing is primarily based on the modules required rather than chat volume, ensuring businesses can engage with customers without limitations. Different suites (Service, Marketing, and Commerce) are available with various features and add-ons.
• What languages does AiChat support?

  AiChat offers multi-language support with built-in language identification and translation capabilities, including proprietary South East Asia language packages that can detect and understand local slangs and short forms.
• What industries does AiChat specialize in?

  AiChat specializes in various B2C domains including Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education, and Financial Institutes with industry-specific entity extraction and domain knowledge.

Web2Chat FAQs

• How does the Messenger feature work?

  The Messenger feature provides an efficient and interactive chat interface, allowing you to support your customers in real-time.
• Can I customize my Help Center?

  Yes, you can tailor your help center with advanced customization options to fit your brand and needs.
• What is AI and Human Support?

  Web2Chat combines AI-powered responses via ChatGPT with human support, ensuring that your customers always get the help they need.
• Is our data safe?

  Yes, Web2Chat ensures data security with robust encryption, protecting your customer information.
• What type of content can we use to train the chatbot?

  You can use various types of content, including text snippets, web pages, and uploaded files, to train the chatbot.

Uptime Monitor

Uptime Monitor