aihelp.net vs helper.ai Detailed comparison features, price

aihelp.net

AIHelp provides comprehensive AI-driven customer support solutions tailored for both mobile applications and web platforms. It focuses on delivering personalized assistance directly within the user experience, utilizing tools like AI chatbots, in-app chat, feedback mechanisms, and customizable AI forms. The platform is designed to help businesses improve customer satisfaction and retention by offering timely and effective resolutions to user issues. AIHelp offers a robust SDK for seamless mobile integration, enabling developers to embed support functionalities directly into their apps.

The platform functions as an integrated support system, consolidating various communication channels for efficient management. It emphasizes flexibility and customization, allowing businesses to configure workflows and tailor the support experience to their specific needs and scale. AIHelp supports multiple platforms and incorporates features designed to increase user engagement and streamline operational tasks. Its goal is to provide a powerful yet adaptable solution for managing customer interactions and improving overall service quality across different digital touchpoints.

helper.ai

Helper AI enhances customer support operations by transforming existing support expertise into instantly accessible answers. It leverages a knowledge bank system, making information available 24/7 to assist support agents and provide timely responses to customer inquiries. The platform features AI-generated draft replies, designed to overcome writer's block and streamline the response process, requiring agents only to review and send.

Integrated tools allow support teams to perform common actions like resending receipts, initiating password resets, processing refunds, and searching purchase history directly within the chat interface. Helper AI also offers prompt configuration, enabling businesses to set specific guidelines for tone and length, ensuring AI-generated responses align perfectly with brand voice and communication standards. This combination of knowledge management, AI assistance, and integrated tools aims to significantly improve support efficiency and consistency.

Pricing

aihelp.net Pricing

Free Trial

aihelp.net offers Free Trial pricing .

helper.ai Pricing

Usage Based

helper.ai offers Usage Based pricing .

Features

aihelp.net

AI Chatbot: Delivers automated customer service and issue resolution.
In-App Messaging: Enables direct communication with users inside the mobile application.
In-App Native FAQs: Allows users to access help resources locally within the app.
Customizable AI Forms: Facilitates self-service solutions and structured feedback collection.
Web Customer Support Chat: Provides live chat capabilities for websites, often initiated by bots.
Integrated Support Platform: Unifies customer interactions from various channels (app, web).
Push Notifications: Engages users and delivers important updates.
Multi-platform SDKs: Offers Software Development Kits for easy integration into various mobile platforms.
Machine Learning: Enhances AI bot performance over time based on interactions.
Workflow Management & Automation: Streamlines support processes and task assignments.

helper.ai

Knowledge Bank: Turns support expertise into instantly accessible answers, available 24/7.
AI-Generated Drafts: Creates response drafts automatically to streamline agent workflow.
Integrated Tools: Allows performing support actions (e.g., refunds, password resets) directly within the chat.
Prompt Configuration: Sets rules for AI responses regarding tone, length, and style.
Shared Inbox: Centralizes customer communications.
In-app Live Chat: Enables real-time customer interaction.
Human Handoff: Facilitates seamless transition from AI/automation to human agents.
Magical Auto-assign: Automatically assigns support tickets.
Help Docs Ingestion: Incorporates help documentation into the knowledge base.

Use Cases

aihelp.net Use Cases

Automating customer support responses for mobile applications.
Providing real-time chat assistance on company websites.
Implementing self-service help centers within apps.
Collecting and managing user feedback effectively.
Boosting user engagement via targeted in-app messages and notifications.
Centralizing customer service operations across platforms.
Analyzing customer issues and support team performance.

helper.ai Use Cases

Automating responses to common customer support queries.
Generating draft replies for support agents.
Providing 24/7 support through a knowledge base.
Streamlining support workflows with integrated actions.
Ensuring consistent brand voice in customer communications.
Improving support team productivity.

FAQs

aihelp.net FAQs

How do you define a Monthly Active User (MAU)?

A Monthly Active User (MAU) is defined as any unique device that has opened your app during the month.
How does the 21 days trial work?

We give you 21 days to download & integrate AIHelp in your mobile app. We won't ask you for your credit card details until after these 21 days.
How do I pay for an AIHelp plan?

You can pay for any of the AIHelp plans with your Visa, MasterCard, or American Express credit card. SSL encryption and Level 1 PCI Compliance ensure that your data stays secure.
Can I upgrade my plan at any time?

Sure, you can upgrade your plan at any time. We'll start charging you the new monthly rate at your next scheduled payment date.
When will I be billed?

We bill monthly, so you'll be charged for your plan at the end of your 21 days trial with the renewal date occurring one month from that time. You will be given advanced notice when your renewal date is approaching.

helper.ai FAQs

What is the refund policy?

Helper AI allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed.
How is Helper AI priced?

Helper AI uses a usage-based pricing model, charging 20¢ per resolution.