ChatHelp AI vs helper.ai Detailed comparison features, price

ChatHelp AI

ChatHelp AI is a comprehensive platform designed to streamline various tasks across business, work, and study environments. It offers an integrated AI toolbox that leverages the latest AI models, including OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini. The platform allows users to bring their own AI API keys, promoting cost-effectiveness and flexibility.

A core offering of the service is its customizable AI customer support chat widget, easily integrable into websites with a single line of code. This widget can be trained with website data and other documentation, enabling it to interact with potential customers 24/7, answer questions, and collect leads. The platform also supports multiple languages and ensures data security through encryption.

helper.ai

Helper AI enhances customer support operations by transforming existing support expertise into instantly accessible answers. It leverages a knowledge bank system, making information available 24/7 to assist support agents and provide timely responses to customer inquiries. The platform features AI-generated draft replies, designed to overcome writer's block and streamline the response process, requiring agents only to review and send.

Integrated tools allow support teams to perform common actions like resending receipts, initiating password resets, processing refunds, and searching purchase history directly within the chat interface. Helper AI also offers prompt configuration, enabling businesses to set specific guidelines for tone and length, ensuring AI-generated responses align perfectly with brand voice and communication standards. This combination of knowledge management, AI assistance, and integrated tools aims to significantly improve support efficiency and consistency.

Pricing

ChatHelp AI Pricing

Freemium

From $19

ChatHelp AI offers Freemium pricing with plans starting from $19 per month .

helper.ai Pricing

Usage Based

helper.ai offers Usage Based pricing .

Features

ChatHelp AI

AI Customer Support Chat Widget: Customizable chatbot trained on your website data and documentation, capable of 24/7 interaction and lead capture.
100+ AI Tools & Agents: Diverse tools for various business, work, and study needs, including AI writing, image generation, and data analysis.
Multiple AI Model Support: Powered by leading AI models like OpenAI GPT-4o, Claude, Llama, Mistral, and Gemini.
Bring Your Own AI API Keys: Users can utilize their own API keys for cost-effective and flexible AI usage.
Data Integrations: Supports various data sources, including PDFs, documents, spreadsheets, and website scraping.
Multilingual Support: Offers customer support and query understanding in over 175 languages.
Data Security: Employs encryption to protect business files and data during AI training and operation.

helper.ai

Knowledge Bank: Turns support expertise into instantly accessible answers, available 24/7.
AI-Generated Drafts: Creates response drafts automatically to streamline agent workflow.
Integrated Tools: Allows performing support actions (e.g., refunds, password resets) directly within the chat.
Prompt Configuration: Sets rules for AI responses regarding tone, length, and style.
Shared Inbox: Centralizes customer communications.
In-app Live Chat: Enables real-time customer interaction.
Human Handoff: Facilitates seamless transition from AI/automation to human agents.
Magical Auto-assign: Automatically assigns support tickets.
Help Docs Ingestion: Incorporates help documentation into the knowledge base.

Use Cases

ChatHelp AI Use Cases

Customer support automation via website chat widget
Lead generation through chat widget interactions
Internal knowledge base creation and sharing
Employee training and onboarding
Work and research process improvement
Content creation and management
Business reviews analysis

helper.ai Use Cases

Automating responses to common customer support queries.
Generating draft replies for support agents.
Providing 24/7 support through a knowledge base.
Streamlining support workflows with integrated actions.
Ensuring consistent brand voice in customer communications.
Improving support team productivity.

FAQs

ChatHelp AI FAQs

How is this Software different from others in market?

AI-powered website chat is a fairly new emerging technology, that has been around just from early 2023. Yes, there are competing solutions, but all of them place a lot of limitations in their subscription plans. We are giving a full access to our Platform - and offer flexible upgrade options based on Storage usage only.
Can we use our own OpenAI API keys?

Yes, we place no limitations on Chat queries/interactions, exactly because we give full control over OpenAI key usage. You can also use your own Antropic Claude & Google Gemini API keys.
What payment method do you support?

We support Credit Card payments for a Monthly & Yearly subscription plans, via Stripe Payment gateway.
How do you provide support?

We provide full setup support, for all subscribers, via Discord Community chat & remote connection services as AnyDesk, Zoom, or TeamViewer if necessary.
Do you provide any moneyback guarantee?

Please cancel your subscription within a 14-day free trial period, if you feel like our product does not meet your requirements. After the Trial period subscription charge is non-refundable, and can only be cancelled.

helper.ai FAQs

What is the refund policy?

Helper AI allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed.
How is Helper AI priced?

Helper AI uses a usage-based pricing model, charging 20¢ per resolution.