Chative.io vs Ochatbot Detailed comparison features, price

Chative.io

This platform provides an AI sales assistant specifically built for online stores. The AI agent operates 24/7, handling customer inquiries ranging from frequently asked questions and order tracking to product recommendations, utilizing accurate data directly from the store. It incorporates 'AI Magic' features, such as smart reply suggestions, instant language translation, and automatic updates to customer data, aiming to increase team efficiency. Furthermore, it automates various repetitive tasks including sending reminders for abandoned carts, distributing personalized promotions, and conducting post-purchase follow-ups through configurable workflows.

Chative.io functions as an all-in-one customer engagement hub, unifying communications from various channels like Facebook, Instagram, and Shopify into a single platform. This facilitates streamlined management, tracking, and understanding of customer interactions. The system supports effortless team collaboration by allowing instant task assignments and seamless participation in conversations. It offers end-to-end automation capabilities for answering common questions, synchronizing customer information, and delivering personalized promotions effectively. Additionally, the platform features instant translation to enable communication with customers globally in their native language, alongside integrated CRM functionalities for a comprehensive customer view and targeted marketing efforts.

Ochatbot

Enhance online store performance with an advanced AI chatbot platform focused on boosting sales, refining marketing efforts, and streamlining customer service operations. This platform provides an interactive and user-friendly experience, allowing shoppers to access comprehensive customer service directly within the chat window, fostering brand loyalty and reducing the volume of support tickets.

Leverage sophisticated AI, including Natural Language Processing (NLP) and generative capabilities, to enable natural, unrestricted conversations where shoppers can seamlessly switch between topics. The system integrates directly with product databases, offering personalized product recommendations and allowing customers to add items to their cart from the chat interface. It also features capabilities like abandoned cart recovery, order status tracking, page targeting for timely engagement, and detailed analytics for insights into customer behavior and business performance.

Pricing

Chative.io Pricing

Freemium

From $10

Chative.io offers Freemium pricing with plans starting from $10 per month .

Ochatbot Pricing

Freemium

From $5

Ochatbot offers Freemium pricing with plans starting from $5 per month .

Features

Chative.io

AI Agent: Automates FAQs, order tracking, and product recommendations 24/7 based on store data.
AI Magic: Provides smart reply suggestions, instant translations, and automatic customer data updates.
Workflow Automation: Automates repetitive tasks like abandoned cart reminders, personalized promotions, and follow-ups.
OmniChannel Inbox: Manages chats from Facebook, Instagram, Shopify, website live chat, etc., in one place.
E-commerce Integration: Sells directly in chat, manages orders, recommends products, accesses shopping cart and order history (especially Shopify).
Social Messaging CRM: Centralizes customer information, activities, and interactions from all channels.
Team Collaboration: Facilitates task assignment, internal notes, mentions, and smooth conversation handling.
Multi-language Support: Offers instant translations for global customer communication.
Customer Segmentation: Filters and groups customers based on behavior and preferences for targeted campaigns.
Reporting & Analytics: Tracks conversion rates, customer engagement, and team performance.

Ochatbot

Generative AI & NLP: Enables natural, unrestricted conversations mimicking human interaction.
AI Shopping Assistant: Integrates with product databases for direct shopping, recommendations, and adding items to the cart within the chat.
Order Status & Tracking: Allows customers to check their order status directly in the chat.
Abandoned Cart Recovery: Prompts returning shoppers to complete purchases left in their cart.
24/7 Customer Service: Provides automated support, reducing tickets and handling repetitive queries.
Page Targeting: Engages shoppers strategically based on their journey using various triggers.
Upsell and Cross-sell: Suggests relevant add-ons or upgrades to increase Average Order Value (AOV).
Business Performance Insight: Delivers analytics reports on KPIs like conversions, revenue, and engagement.
eCommerce Platform Integration: Seamlessly connects with Shopify, WooCommerce, BigCommerce, Magento.
Real-Time AI Knowledge Training: Continuously learns about products, services, and industry specifics.

Use Cases

Chative.io Use Cases

Automating customer support for e-commerce stores.
Providing 24/7 AI-powered sales assistance via chat.
Managing customer interactions across multiple social media and messaging platforms.
Recovering abandoned carts through automated chat messages.
Sending personalized marketing promotions and offers via chat.
Improving customer service team efficiency and productivity.
Centralizing customer data and interaction history for enhanced personalization.
Selling products and managing orders directly within chat conversations.
Engaging website visitors proactively with live chat and automated greetings.

Ochatbot Use Cases

Providing 24/7 automated customer support for e-commerce websites.
Increasing online sales through product recommendations and upselling/cross-selling.
Recovering potential lost sales via abandoned cart reminders.
Assisting shoppers in finding products and adding them to the cart.
Generating and qualifying leads for sales teams.
Reducing customer service agent workload by handling common queries.
Gathering customer insights through chat interactions and analytics.
Improving user engagement on specific website pages through targeted prompts.

FAQs

Chative.io FAQs

What is Chative.io's AI Agent?

The AI Agent is like an automated assistant for your store, available 24/7. It instantly handles common customer questions (FAQs), provides order tracking updates, and answers product inquiries based on your store's data, handling a significant portion of inquiries automatically.
What is AI Magic in Chative.io?

AI Magic refers to a set of tools designed to help human agents work more efficiently. It includes features like smart reply suggestions based on context, instant translation for multilingual conversations, and automatic updates to customer details.
When should I consider upgrading to the TEAM plan?

The TEAM plan is suitable when you need to remove Chative branding from the chat widget, require longer conversation history (180 days vs 30 days), need access to customer data reports and team performance tracking, or want to utilize an internal knowledge base.
When is the BUSINESS plan recommended?

The BUSINESS plan is best for businesses needing advanced features like API access and webhooks for integrations, automation workflows, custom user permissions and groups, data export capabilities, and priority support.
Is the STARTER plan truly free?

Yes, the STARTER plan is completely free to use. It allows up to 3 team members and provides unlimited channels and messages, making it suitable for setting up a basic communication solution.

Ochatbot FAQs

Does your AI chatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify, WooCommerce, BigCommerce, and others. We can help set you up in minutes.
Is Ochatbot able to connect directly to an eCommerce product database?

Yes, Ochatbot connects directly to product databases via eCommerce integration platforms, allowing users to search products, view details, and add to cart within the chat window.
Why is an AI Chatbot like Ochatbot potentially better than live chat?

Ochatbot offers 24/7 service without live agents, providing instant feedback. While many shoppers prefer chatbots, Ochatbot also integrates with live chat systems (its own or third-party) for flexibility.
What AI chatbot integrations are available?

Ochatbot integrates with Zapier (for CRMs and ticketing systems), Facebook Messenger, and major eCommerce platforms like Shopify, WooCommerce, and BigCommerce.
How will Ochatbot benefit my support team?

Ochatbot can reduce customer support tickets by 25%-45% by handling repetitive queries 24/7, freeing up your team for complex issues. It doesn't prevent customers from reaching live agents if needed.