eDesk favicon eDesk VS Easychatdesk favicon Easychatdesk

eDesk

eDesk is a comprehensive customer support solution built specifically for ecommerce businesses. Powered by AI, it helps streamline support operations, enhance customer loyalty, and ultimately drive business growth. The platform offers a unified smart inbox that consolidates all customer information, including order details, product information, pricing, and shipment tracking, providing agents with a holistic view.

eDesk leverages generative AI to automate responses, analyze customer queries, and improve overall efficiency. This includes features like AI-powered chatbots for 24/7 support, sentiment analysis to understand customer emotions, and smart replies for quick and accurate communication. eDesk seamlessly integrates with major ecommerce platforms, marketplaces, communication channels, and order management solutions.

Easychatdesk

Easychatdesk provides a comprehensive solution for businesses to enhance customer interaction and support. It equips websites with a live chat widget, enabling real-time communication with visitors. This platform aims to improve customer service experiences by facilitating direct engagement and swift responses to inquiries.

Beyond live chat, the system includes a CRM ticketing system to manage customer issues effectively. It also offers features designed to capture more leads and automate aspects of the sales process. With analytics, a form builder for offline messages, and an AI chatbot on higher-tier plans, Easychatdesk helps businesses streamline their customer communication and support operations, ultimately aiming to convert more website visitors into loyal customers.

Pricing

eDesk Pricing

Freemium
From $65

eDesk offers Freemium pricing with plans starting from $65 per month .

Easychatdesk Pricing

Freemium
From $15

Easychatdesk offers Freemium pricing with plans starting from $15 per month .

Features

eDesk

  • AI Chatbot: Resolve up to 70% of online sales and service queries 24/7.
  • Smart Inbox: Uses AI to group similar tickets, helping your team respond faster.
  • Customer View: Quickly access customer order and conversation history.
  • AI Automations: Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
  • Smart Reply: Deliver quick, accurate answers for seamless customer communication.
  • Knowledge Base: Reduce customer queries by up to 30% with Knowledge Base articles.
  • Reviews: Enhance brand reputation with automated review requests and management of negative feedback.

Easychatdesk

  • Live Chat Widget: Enables real-time interaction with website visitors.
  • CRM Ticketing System: Allows creation and management of customer support tickets directly from the control panel.
  • AI Chatbot Feature: Automates responses to repetitive tasks and directs customers appropriately (available in Professional and Business plans).
  • Full Statistics: Provides advanced analytics including customer paths, webhooks, and lead capture.
  • Form Builder: Allows creation of custom chat forms for when agents are offline.
  • Mobile App: Offers iOS and Android apps for managing customer support on the go.
  • Advanced Branding: Provides options for white-labeling and customizing the chat widget's appearance and messages.
  • Unlimited Chat History: Stores all messages, tickets, and files without a time limit (in higher plans).

Use Cases

eDesk Use Cases

  • Managing pre-sales queries across chat and inbox.
  • Providing 24/7 customer support with an AI chatbot.
  • Streamlining support operations with a unified smart inbox.
  • Building customer loyalty with fast and accurate responses.
  • Measuring and analyzing key support metrics.
  • Enhancing brand reputation through automated review requests.

Easychatdesk Use Cases

  • Improving customer support response times and satisfaction.
  • Increasing lead generation from website visitors.
  • Automating initial customer interactions with an AI chatbot.
  • Managing customer inquiries efficiently through a ticketing system.
  • Enhancing sales by engaging potential customers live on the website.
  • Retargeting customers through integrated CRM and follow-up capabilities.

Uptime Monitor

Uptime Monitor

Average Uptime

100%

Average Response Time

195.53 ms

Last 30 Days

Uptime Monitor

Average Uptime

99.93%

Average Response Time

384.8 ms

Last 30 Days

eDesk

More details Visit eDesk

Easychatdesk

More details Visit Easychatdesk

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