Johnni AI VS Joy AI

Johnni AI Pricing

Joy AI Pricing

Johnni AI

• Human-Like Interaction: Responds to inquiries and manages calls naturally, like a real person.
• Full Transcripts & Summaries: Provides comprehensive summaries and complete transcripts of all calls.
• Instant Appointment Booking: Schedules meetings directly into calendars.
• Call Recordings: Records and stores calls for quality assurance via a dedicated dashboard.
• Instant Answering: Ensures quick responses so no important calls are missed.
• Smart Follow-ups: Schedules follow-up calls, SMS, or emails based on caller preferences.
• 24/7 Availability: Operates continuously without breaks or time off.
• Inbound & Outbound Calls: Capable of handling incoming calls and making outgoing calls.
• CRM & System Integration: Connects with CRM, telephony, automation platforms, POS systems, etc.
• Customizable Voice & Responses: Offers a range of voices and allows customization of scripts and workflows.

Joy AI

• 24/7 Reliability and Availability: Offers uninterrupted, round-the-clock call answering to ensure business continuity.
• AI and Human Hybrid Model: Seamlessly combines AI efficiency for initial call handling with the option to escalate to live human agents for complex interactions or caller preference.
• Rapid Onboarding & Customization: Launch the AI answering service within minutes and easily customize call flows, scripts, and AI agent behavior using an intuitive drag-and-drop interface.
• Extensive App Integrations: Connects with over 6000 business applications, including CRMs like Salesforce and Zendesk, to streamline workflows and client management.
• HIPAA Compliance: Built on a HIPAA-compliant architecture, ensuring secure handling of sensitive information for medical and healthcare-related businesses.
• Multi-language Support: Features AI voices in multiple languages and accents, with live operator services available in English and Spanish.
• Call Recording and Transcription: Provides recordings and transcriptions for all AI-handled calls, with live agent transcriptions available as a premium feature.
• Smart Spam Detection: Automatically identifies and disconnects robocalls and spam, improving operational efficiency.

Johnni AI Use Cases

• Automating call answering for small and medium businesses.
• Booking appointments and managing schedules 24/7.
• Providing after-hours call handling.
• Qualifying new leads and scheduling follow-ups.
• Handling customer support inquiries for e-commerce sites.
• Managing client inquiries and appointments for real estate agencies.
• Reactivating old leads through outbound calling campaigns.
• Capturing required information for job bookings (e.g., for tradies).

Joy AI Use Cases

• Ensuring No Missed Calls: Captures every inbound call immediately, 24/7, preventing lost leads and opportunities.
• Providing After-Hours Customer Support: Extends customer service availability beyond standard business hours using AI and live agents.
• Automating Lead Qualification: Assesses caller intent and gathers essential information to qualify potential leads efficiently.
• Managing High Call Volumes: Handles unlimited concurrent calls with AI, ideal for businesses with fluctuating or consistently high call traffic.
• Delivering Consistent Brand Messaging: Uses pre-programmed scripts and FAQs to provide accurate and uniform information to callers.
• Supporting HIPAA-Compliant Industries: Offers secure call handling for medical practices, healthcare companies, and related businesses.
• Streamlining Appointment-Related Inquiries: AI can share booking links and provide information about scheduling.
• Offering Multi-Language Customer Interaction: Caters to a diverse customer base with AI support for multiple languages.

Johnni AI FAQs

• Is it really 24/7?

  Absolutely! Available 24/7, without sick days or time off. Johnni can continuously work to ensure your business is always ready to take calls, even after hours, so you never miss an opportunity.
• How do you sound so human?

  Johnni leverages cutting-edge AI technology and natural language processing to replicate human conversation. This enables our interactions to flow naturally, providing your callers with a smooth experience and leaving a professional first impression. It includes emotional triggers to transfer to a human if needed and anti-interruption technology.
• Can I customise the voice and responses?

  We have a range of voices you can choose from and based on your scripts and workflows, we will make sure Johnni follows the right processes and captures the right data.
• Can I use my existing business number?

  Absolutely, this is super easy for Johnni. We can integrate with an existing phone number or set up something new. You just need to set up call forwarding, and you’re good to go.
• Which Integrations?

  As long as your software has an API integration, Johnni can integrate. We can integrate our AI into almost any system so everything runs smooth every time, whether a POS system, a CRM or anything in between.

Joy AI FAQs

• What types of questions can Joy answer?

  Joy can answer any questions based on the information you add to its knowledge base. This includes business hours, frequently asked questions, staff information, and contact details like phone number, email, and website.
• If Joy can't handle a call and it is transferred to a live agent, am I double billed?

  No. If Joy can’t process a call for any reason, it will automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. Data collected by Joy is also sent to the agent so the caller doesn’t need to repeat themselves.
• Will my callers know they are talking to an AI?

  Joy's AI voices are designed to be human-like. While transparency is maintained, most callers are comfortable with AI interactions. Callers can request to be transferred to a live agent at any time using keywords like 'Operator' or 'Live Person'.
• What happens if I exceed my monthly call minute limit?

  If you exceed your plan's included minutes, you will be billed for the overage on your upcoming invoice. You can set billing alerts in your portal to monitor usage and receive notifications when it's advisable to upgrade your plan.
• Are there any setup fees or long-term contracts for Joy?

  No, Joy does not have any setup fees or hidden charges. Service terms are month-to-month, and you can cancel your subscription at any time. The Solo plan starts at $38 per month.

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