Johnni AI vs Virtual Reception Detailed comparison features, price

Johnni AI

Johnni AI offers advanced AI voice agents designed primarily for small and medium-sized businesses in Australia, such as pizza shops, restaurants, and trade services. These agents automate phone calls, manage bookings, and handle appointments around the clock, ensuring businesses never miss a call and maintain excellent customer service. The service focuses on saving businesses on wage costs and increasing overall productivity by providing seamless 24/7 customer interaction.

Utilizing cutting-edge AI, including natural language processing, Johnni AI aims to provide human-like interactions, enhancing the customer experience. It integrates with existing business systems like CRMs and telephony platforms, offering features such as call transcripts, recordings, and smart follow-ups via SMS or email. The platform emphasizes competitive pricing and local support, allowing businesses to focus on growth while the AI handles reception duties.

Virtual Reception

Enhance business operations with an intelligent AI phone assistant designed to handle calls, schedule appointments, and capture messages around the clock. This service ensures constant availability, answering calls and relaying information instantly, thereby preventing lost leads often associated with voicemail systems. It integrates seamlessly with existing appointment booking systems, collects necessary client information, and sends confirmation texts automatically.

The system is easily trainable using a business's Google Business Profile or website URL to generate FAQs and gather service details. Users receive immediate email or text notifications for incoming calls, including summaries, with full transcripts and recordings securely stored for later review. Advanced configuration options allow for customization of welcome messages, voice, and tone, along with the capability to transfer calls to human team members, potentially based on detected caller emotion.

Pricing

Johnni AI Pricing

Contact for Pricing

Johnni AI offers Contact for Pricing pricing .

Virtual Reception Pricing

Free Trial

From $14

Virtual Reception offers Free Trial pricing with plans starting from $14 per month .

Features

Johnni AI

Human-Like Interaction: Responds to inquiries and manages calls naturally, like a real person.
Full Transcripts & Summaries: Provides comprehensive summaries and complete transcripts of all calls.
Instant Appointment Booking: Schedules meetings directly into calendars.
Call Recordings: Records and stores calls for quality assurance via a dedicated dashboard.
Instant Answering: Ensures quick responses so no important calls are missed.
Smart Follow-ups: Schedules follow-up calls, SMS, or emails based on caller preferences.
24/7 Availability: Operates continuously without breaks or time off.
Inbound & Outbound Calls: Capable of handling incoming calls and making outgoing calls.
CRM & System Integration: Connects with CRM, telephony, automation platforms, POS systems, etc.
Customizable Voice & Responses: Offers a range of voices and allows customization of scripts and workflows.

Virtual Reception

24/7 Availability: Ensures calls are answered and messages captured anytime.
AI Appointment Scheduling: Integrates with existing systems to book appointments and send confirmations.
Voicemail Elimination: Answers every call, addresses questions, and delivers messages instantly.
Easy Setup & Training: Uses Google Business Profile or website URL for initial configuration.
Call Forwarding: Provides a dedicated number for easy call forwarding setup.
Notifications & Reporting: Delivers call summaries via email/text and saves transcripts/recordings.
Human Handoff: Transfers calls to team members when needed, with emotion detection capabilities.
Customization: Allows modification of welcome messages, voice, and tone.

Use Cases

Johnni AI Use Cases

Automating call answering for small and medium businesses.
Booking appointments and managing schedules 24/7.
Providing after-hours call handling.
Qualifying new leads and scheduling follow-ups.
Handling customer support inquiries for e-commerce sites.
Managing client inquiries and appointments for real estate agencies.
Reactivating old leads through outbound calling campaigns.
Capturing required information for job bookings (e.g., for tradies).

Virtual Reception Use Cases

Automating call answering for small businesses.
Providing 24/7 customer phone support without human staffing.
Streamlining appointment booking processes.
Handling routine customer inquiries via phone.
Replacing traditional voicemail systems to improve lead capture.
Managing calls for service-based industries like salons, dental offices, and law firms.

FAQs

Johnni AI FAQs

Is it really 24/7?

Absolutely! Available 24/7, without sick days or time off. Johnni can continuously work to ensure your business is always ready to take calls, even after hours, so you never miss an opportunity.
How do you sound so human?

Johnni leverages cutting-edge AI technology and natural language processing to replicate human conversation. This enables our interactions to flow naturally, providing your callers with a smooth experience and leaving a professional first impression. It includes emotional triggers to transfer to a human if needed and anti-interruption technology.
Can I customise the voice and responses?

We have a range of voices you can choose from and based on your scripts and workflows, we will make sure Johnni follows the right processes and captures the right data.
Can I use my existing business number?

Absolutely, this is super easy for Johnni. We can integrate with an existing phone number or set up something new. You just need to set up call forwarding, and you’re good to go.
Which Integrations?

As long as your software has an API integration, Johnni can integrate. We can integrate our AI into almost any system so everything runs smooth every time, whether a POS system, a CRM or anything in between.

Virtual Reception FAQs

Can I use Virtual Reception as a voicemail service?

Yes, voicemail functionality and appointment booking are both supported.
Do I need to install any software?

No, Virtual Reception works entirely through your web browser.
How complex is the setup process?

No programming skills are needed. Setup is straightforward, and assistance is available if required.
Can the AI transfer calls to a real person?

Yes, you can add team members, and the AI can transfer calls when necessary, even detecting emotion to suggest a transfer.
How does Virtual Reception connect to my current phone system?

You will be provided with a new phone number, and you can set up call forwarding from your existing number to this new one.
Can I listen to call recordings?

Yes, all call transcripts and audio recordings are saved and accessible.