Olark vs ProProfs Chat Detailed comparison features, price

Olark

Olark combines intuitive live chat software with robust AI-powered chatbots to deliver seamless customer service and engagement on websites. The platform offers customizable chat widgets, advanced reporting, real-time engagement tools, team management, and integrations with over 100 popular business applications. With accessibility certified to WCAG 2.1 AA standards, Olark ensures that its chat interface and tools are usable by people with disabilities.

Designed to support sales, lead generation, and customer support operations, Olark’s automation features enable businesses to route chats, deploy AI assistants for routine queries, and maintain comprehensive searchable transcripts. Built-in security features, SMS capabilities, and a focus on human-centric support complete the platform, making it suitable for organizations of all sizes.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Olark Pricing

Freemium

From $29

Olark offers Freemium pricing with plans starting from $29 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Olark

AI Chatbots: Automated bots handle routine customer queries and streamline support operations
Customizable Chatbox: Personalize the chat widget appearance and features
Live Chat: Real-time support from human agents on your website
Advanced Reporting: Insights into customer interactions and agent performance
Chat Automation: Automated workflows, custom routing, and proactive engagement
Integrations: Compatible with 100+ business apps through plugins and integrations
WCAG 2.1 AA Accessibility: Certified accessible interface for users with disabilities
SMS Texting: Mobile-friendly asynchronous messaging for on-the-go support
Searchable Transcripts: Store and search past conversations for compliance and insights
Team Management: Admin roles, permission controls, and multi-domain support

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Olark Use Cases

24/7 customer service via AI chatbot and live chat
Automating responses to common website inquiries
Generating and qualifying sales leads on business websites
Increasing student engagement for educational institutions
Supporting remote team communication with customers
Scaling support operations without adding additional staff
Collecting customer feedback through chat forms
Improving accessibility in online customer service

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Olark FAQs

Does Olark offer a free account?

Yes, Olark offers a free 14-day trial, after which users can downgrade to a free account with limited features, one agent, and up to 20 chats per month.
Can Olark be installed on multiple websites?

Olark can be installed on as many domains and subdomains as needed, with no additional fees for multi-domain usage.
What accessibility standards does Olark comply with?

Olark's chat platform is certified for compliance with WCAG 2.1 AA accessibility standards.
What is the starting price for Olark’s paid plans?

Olark’s Standard plan starts at $29 per month per seat.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.