Engagechat vs ProProfs Chat Detailed comparison features, price

Engagechat

Engagechat offers an intelligent AI chat widget designed to enhance customer engagement and streamline the lead qualification process for businesses. This tool functions as an AI Sales Agent, capable of interacting with website visitors, asking pertinent questions to qualify leads, and filtering out unsuitable prospects. It aims to provide sales teams with high-quality, pre-vetted leads, improving efficiency and focus.

The platform integrates seamlessly with existing CRM systems, ensuring that captured leads and their associated conversational context are automatically transferred. Engagechat features built-in lead scoring based on visitor behavior and responses, alongside analytics to track performance and conversion rates. It emphasizes a no-code setup, allowing businesses to quickly deploy a customizable chat widget that aligns with their branding and learns continuously from interactions to improve its effectiveness over time.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Engagechat Pricing

Contact for Pricing

Engagechat offers Contact for Pricing pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Engagechat

Conversational Lead Qualification: AI asks targeted questions to capture intent and qualify leads.
Built-in Lead Scoring & Prioritization: Automatically scores leads based on behavior and engagement.
CRM Integration: Seamlessly sends qualified leads and context to CRM systems.
Actionable Analytics & Insights: Provides visualized data on conversion rates and chat effectiveness.
Fast, No-Code Setup: Simple copy-paste embed for quick website integration.
Always-On, Always Learning: AI continuously improves its qualification and conversion skills.
Customizable Widget: Adapt the chat widget's appearance (colors, logo, tone) to match brand identity.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Engagechat Use Cases

Qualifying inbound leads for SaaS startups.
Filtering leads for agencies to focus on serious clients.
Providing 24/7 pre-sale support for eCommerce brands.
Improving pipeline quality for B2B businesses.
Handling frequently asked support questions for tech companies.
Guiding website visitors to the right product or service.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Engagechat FAQs

Do I need coding skills to set up Engagechat?

No, Engagechat is a 100% no-code solution. Setup involves copying and pasting an embed snippet onto your website.
How does the Engagechat AI learn about my specific business?

You train the AI by uploading your website content, help center documents, or FAQs. The AI processes this information to understand your business and answer questions accordingly.
Can the appearance of the chat widget be customized?

Yes, you can customize the widget's colors, logo, tone, and even the chatbot's personality to align with your brand identity.
What happens to the leads captured by Engagechat?

Captured leads are instantly scored, enriched with conversation details, and automatically sent to your integrated CRM or preferred destination.
How does the AI improve over time?

The AI learns from every interaction. The more it chats, the better it becomes at qualifying leads, scoring them accurately, and converting visitors.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.