CoSupport AI
What is Affiniv?
Affiniv offers an all-in-one solution for businesses and organizations to collect and analyze feedback from customers and employees. With a user-friendly survey creator, users can design and personalize a variety of survey types, including NPS, CSAT, eNPS, and custom surveys, in just a few minutes. Branding options allow for full customization, ensuring the surveys align with company identity.
Surveys can be distributed seamlessly across multiple channels such as email, website embeds, WhatsApp, and SMS, maximizing reach and response rates. Advanced analytics within the real-time dashboard enable deep insights through segmentation, auto-calculation of key metrics, and channel performance monitoring. Automation features help businesses act on feedback by directing responses to appropriate teams and boosting social reviews.
Features
- Survey Creator: Design NPS, CSAT, eNPS, and fully custom surveys quickly with advanced customization options.
- Multi-Channel Distribution: Send surveys via email, website embeds, WhatsApp, and SMS for broader reach.
- Real-Time Analytics Dashboard: Analyze feedback instantly with segmentation, performance metrics, and auto-score calculations.
- Automation and Integrations: Automate survey delivery and analytics with seamless integrations and workflow automations.
- Brand Customization: Personalize surveys with company logos, color themes, and backgrounds.
- Auto-Social Review Requests: Automatically prompt promoters to leave reviews on platforms like Google, Yelp, and G2.
- Actionable Insights Routing: Direct unhappy customer responses to ticketing or CRM systems for faster response.
- Internal Collaboration: Invite multiple stakeholders to monitor and act on customer feedback data.
- Assisted Onboarding: Access team training and onboarding support for a smooth transition.
Use Cases
- Collecting customer satisfaction and loyalty data using NPS and CSAT surveys.
- Gathering employee feedback for organizational improvement via eNPS surveys.
- Segmenting survey results by user demographics or purchase history for deeper insights.
- Automating follow-up actions based on survey responses to prevent customer churn.
- Boosting online reputation by encouraging promoters to post positive reviews.
- Centralizing all customer feedback and analytics in one unified dashboard.
- Seamlessly triggering support workflows for negative feedback.
FAQs
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Does Affiniv offer a free plan?
Yes, Affiniv provides a free plan that allows users to survey up to 100 customers per month or receive 30 responses per month, whichever is lower. -
Which channels can I use to distribute surveys with Affiniv?
Surveys can be distributed via email, website embeds, WhatsApp, and SMS to maximize response rates and reach. -
Can I automate the follow-up actions based on survey responses?
Affiniv supports workflow automation, allowing you to automatically follow up with promoters for reviews and route negative responses to support or CRM systems. -
Are there real-time analytics for survey responses?
Yes, Affiniv features a real-time dashboard that provides deep analytics, segmentation, auto-calculated metrics, and channel performance statistics. -
Is technical expertise required to set up and use Affiniv?
No technical knowledge is needed; Affiniv is designed for ease of use with a simple setup and intuitive interface.
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