What is Simplesat?

Simplesat delivers a robust platform designed to help organizations of all sizes streamline customer feedback collection and analysis. With highly customizable surveys that reflect your brand and advanced analytics dashboards, teams gain clear, actionable insights to drive service improvement and operational excellence. Real-time notifications ensure that your team remains up-to-date on customer sentiment, while the platform's reporting options and testimonial features enable you to amplify positive feedback and deepen customer loyalty.

Seamlessly integrating with over 50 popular CRMs, helpdesks, and communication tools, Simplesat stands out for its ease of setup, flexibility, and dedicated support. Advanced features include AI-generated survey questions, topic detection, automated reporting, and multi-language support, making the platform a comprehensive solution for enhancing customer experience across diverse industries.

Features

Customizable Surveys: Create engaging surveys tailored to brand, audience, and use case with multi-language support.
AI-Generated Questions: Get survey question suggestions powered by artificial intelligence based on input and goals.
Real-Time Notifications: Receive instant feedback updates via Slack, Microsoft Teams, or email for actionable response.
Comprehensive Analytics: Access user-friendly dashboards, pivot tables, and automated reports for deep analysis.
Topic Detection: Automatically categorize feedback with AI-driven topic assignment.
Testimonial Widgets: Display positive feedback live on websites with adaptable widgets and review CTAs.
Multiple Integrations: Connect effortlessly with leading CRMs, helpdesks, and other business tools.
Advanced Reporting: Generate custom dashboards, printable PDFs, and schedule automated exports.
Flexible Delivery: Distribute surveys via direct email, links, website embeds, and CRM/email signatures.
Role-Based Access: Manage account security and access with granular controls and SSO support.

Use Cases

Monitor and improve customer satisfaction in real-time for retail or SaaS businesses.
Automate follow-up for customer service tickets with event-based surveys in helpdesk workflows.
Analyze customer sentiment trends to guide service improvements and staff training.
Collect actionable NPS, CSAT, or CES feedback for stakeholder reporting and compliance.
Drive more positive reviews and showcase them directly on company websites.
Integrate feedback insights with Salesforce, Zendesk, or other CRMs for sales and support alignment.
Gather multilingual feedback from a global customer base.
Centralize customer feedback from multiple brands or business units in one account.

FAQs

What are the main differences between account users and support agents in Simplesat?

Account users are individuals with specific roles and limited access based on the subscription plan, while support agents associated with feedback have unlimited access for managing responses.
Are there discounts or free trials available?

Simplesat offers a 14-day free trial with no credit card required, discounts for annual subscriptions, non-profits, and eligible startups.
How quickly can I implement Simplesat in my business?

Account setup can be completed in under a minute, with surveys ready to embed within 5–10 minutes for rapid deployment.
Can Simplesat integrate with my existing CRM or helpdesk?

Yes, Simplesat integrates with over 50 CRMs and helpdesks, offering seamless connectivity to your tech stack.
What type of support and training is available?

All users receive access to live chat and email support, onboarding assistance, comprehensive documentation, and self-paced training resources.