CoSupport AI
What is Delighted?
Delighted provides a streamlined solution for gathering actionable feedback, offering an easy-to-use platform for creating, distributing, and analyzing surveys across various channels. With built-in AI enhancements, users can leverage automated recommendations for survey questions, gain deep insights from responses through advanced dashboards, and discover AI-driven trends to improve decision making.
The platform supports a wide range of feedback methodologies such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit surveys. Delighted also enables robust integrations with popular business tools and delivers customizable reporting capabilities to monitor and optimize customer and employee experience at scale.
Features
- AI Recommended Questions: Provides intelligent question recommendations for surveys using AI.
- AI-Driven Smart Trends: Automatically analyzes and highlights feedback trends with AI.
- Customizable Surveys: Supports open-ended, rating scale, and multiple-choice survey formats.
- Automated Reporting: Offers real-time dashboards and advanced reporting features for in-depth analysis.
- Multi-channel Distribution: Delivers surveys through email, web, links, embeds, SDK, and kiosks.
- Conditional Logic: Enables personalized survey flows based on respondent input.
- Integration Ecosystem: Seamlessly connects with tools like Slack, Salesforce, Shopify, and more.
- Dynamic Personalization: Personalizes questions and survey content based on responder properties.
- Branding Customization: Allows customization of logos and colors for survey branding.
- Export & Data Management: Robust export, data retention, and migration capabilities.
Use Cases
- Collecting customer satisfaction feedback through NPS surveys.
- Measuring employee engagement via eNPS surveys.
- Identifying product market fit for new offerings.
- Monitoring ongoing customer experience with real-time surveys.
- Analyzing customer support outcomes with CSAT surveys.
- Segmenting and acting on feedback using AI-powered trend detection.
- Automating the delivery of post-purchase surveys for ecommerce.
- Exporting and sharing actionable insights across teams.
FAQs
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How does pricing work?
Pricing is based on the number of responses per month and feature access, with different plans suitable for businesses of all sizes. -
What happens if I hit my response limit for a given month?
Response collection will be paused until you either upgrade your plan or move into your next billing period. -
Can I increase response volume for just one month?
Yes, you can easily increase your response volume for a specific time period, whether you’re on an annual or monthly plan. -
Do you offer special plans for startups or nonprofits?
Yes, qualifying startups can receive credits towards subscriptions, and nonprofits can get significant discounts on Premium or Premium Plus plans. -
Is a credit card required to sign up for the Free plan?
No credit card is required to create a Free plan.
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