Surveyed
VS
Delighted
Surveyed
Surveyed provides an intuitive, AI-powered platform for businesses seeking to gather and interpret customer feedback effectively. It simplifies the process of creating customized surveys and forms using a drag-and-drop builder, requiring no technical expertise. Users can leverage various templates or design their own to align with their brand identity, facilitating the collection of valuable responses across different channels.
The core strength of Surveyed lies in its AI capabilities, particularly its sentiment analysis feature, which automatically assesses text and video responses to understand customer emotions, satisfaction levels, and potential frustrations. This allows businesses to move beyond raw data and uncover deeper trends and insights quickly. Combined with real-time analytics dashboards and reporting tools, Surveyed enables data-driven decision-making to improve customer experience, enhance services, and foster business growth by showcasing positive feedback through integrated testimonial plugins.
Delighted
Delighted provides a streamlined solution for gathering actionable feedback, offering an easy-to-use platform for creating, distributing, and analyzing surveys across various channels. With built-in AI enhancements, users can leverage automated recommendations for survey questions, gain deep insights from responses through advanced dashboards, and discover AI-driven trends to improve decision making.
The platform supports a wide range of feedback methodologies such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product Market Fit surveys. Delighted also enables robust integrations with popular business tools and delivers customizable reporting capabilities to monitor and optimize customer and employee experience at scale.
Pricing
Surveyed Pricing
Surveyed offers Freemium pricing with plans starting from $40 per month .
Delighted Pricing
Delighted offers Freemium pricing with plans starting from $17 per month .
Features
Surveyed
- AI-Powered Sentiment Analysis: Understand customer emotions and trends from text and video responses.
- Customizable Survey & Form Builder: Drag-and-drop interface to create branded surveys and forms.
- Real-Time Analytics & Insights: Dynamic dashboards and visual reports for immediate feedback overview.
- Website Testimonial Plugin: Showcase filtered customer testimonials directly on your website.
- Video Surveys: Collect feedback through video responses.
- Response Management: Tools to effectively manage collected survey responses.
- Comprehensible Dashboard: User-friendly interface to view key metrics and insights.
- Chrome Extension: Browser extension for added convenience.
- Predefined Template Library: Access ready-made templates for various survey types.
- Multi-Type Surveys: Support for multiple question types (multiple choice, NPS, open-ended, etc.).
Delighted
- AI Recommended Questions: Provides intelligent question recommendations for surveys using AI.
- AI-Driven Smart Trends: Automatically analyzes and highlights feedback trends with AI.
- Customizable Surveys: Supports open-ended, rating scale, and multiple-choice survey formats.
- Automated Reporting: Offers real-time dashboards and advanced reporting features for in-depth analysis.
- Multi-channel Distribution: Delivers surveys through email, web, links, embeds, SDK, and kiosks.
- Conditional Logic: Enables personalized survey flows based on respondent input.
- Integration Ecosystem: Seamlessly connects with tools like Slack, Salesforce, Shopify, and more.
- Dynamic Personalization: Personalizes questions and survey content based on responder properties.
- Branding Customization: Allows customization of logos and colors for survey branding.
- Export & Data Management: Robust export, data retention, and migration capabilities.
Use Cases
Surveyed Use Cases
- Gathering business insights for data-driven decisions.
- Measuring and improving employee engagement and satisfaction.
- Collecting feedback from students to enhance educational programs.
- Analyzing attendee feedback to improve future events.
- Conducting market research to identify consumer trends and test ideas.
- Assessing patient perceptions in healthcare settings.
- Improving customer service based on direct feedback.
- Optimizing delivery services through customer input.
- Gathering feedback for personal maintenance services like salons or gyms.
- Conducting exit polls for public opinion measurement.
- Collecting feedback from home buyers in the construction industry.
- Researching NGO operations and impact.
- Understanding customer needs in the insurance industry.
Delighted Use Cases
- Collecting customer satisfaction feedback through NPS surveys.
- Measuring employee engagement via eNPS surveys.
- Identifying product market fit for new offerings.
- Monitoring ongoing customer experience with real-time surveys.
- Analyzing customer support outcomes with CSAT surveys.
- Segmenting and acting on feedback using AI-powered trend detection.
- Automating the delivery of post-purchase surveys for ecommerce.
- Exporting and sharing actionable insights across teams.
FAQs
Surveyed FAQs
-
What is Surveyed.live?
Surveyed.live is a comprehensive survey platform that enables businesses and individuals to create, distribute, and analyze surveys to gather valuable insights and feedback from respondents.
Delighted FAQs
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How does pricing work?
Pricing is based on the number of responses per month and feature access, with different plans suitable for businesses of all sizes. -
What happens if I hit my response limit for a given month?
Response collection will be paused until you either upgrade your plan or move into your next billing period. -
Can I increase response volume for just one month?
Yes, you can easily increase your response volume for a specific time period, whether you’re on an annual or monthly plan. -
Do you offer special plans for startups or nonprofits?
Yes, qualifying startups can receive credits towards subscriptions, and nonprofits can get significant discounts on Premium or Premium Plus plans. -
Is a credit card required to sign up for the Free plan?
No credit card is required to create a Free plan.
Uptime Monitor
Uptime Monitor
Average Uptime
100%
Average Response Time
183.37 ms
Last 30 Days
Uptime Monitor
Average Uptime
100%
Average Response Time
532.64 ms
Last 30 Days
Surveyed
Delighted
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