CoSupport AI
What is Agora?
Agora is an AI-powered platform designed to enhance human conversations by extracting meaningful insights from the noise of online interactions. It leverages machine learning and natural language processing technologies to automatically identify actionable points within discussions. By analyzing conversation data, Agora helps organizations optimize their workflows and decision-making processes.
The tool aims to address the challenge of information overload in digital communication channels where important ideas and feedback can easily get lost. It provides capabilities to prioritize customer support requests by predicting urgency and churn likelihood, detect emerging trends and reported issues in real-time, and streamline responses to common queries. Agora focuses on making large-scale conversations more structured and actionable.
The tool aims to address the challenge of information overload in digital communication channels where important ideas and feedback can easily get lost. It provides capabilities to prioritize customer support requests by predicting urgency and churn likelihood, detect emerging trends and reported issues in real-time, and streamline responses to common queries. Agora focuses on making large-scale conversations more structured and actionable.
Features
- Actionable Insight Extraction: Automatically identifies key insights from conversations using machine learning and NLP.
- Urgency & Churn Prediction: Predicts urgency and churn likelihood for incoming customer messages.
- Trending Issue Detection: Identifies the most reported issues, suggestions, and new trends in real-time.
- Suggested Response Generation: Provides suggested answers for commonly asked questions to save time.
Use Cases
- Intelligent prioritization of customer support tickets.
- Real-time monitoring of customer feedback and emerging trends.
- Improving response efficiency in customer service.
- Making large-scale online conversations actionable.
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