CoSupport AI
What is AskNeo?
AskNeo provides businesses with tools for personalized customer engagement via SMS. Its platform facilitates conversational texting, allowing for two-way interactions at scale. Features like broadcasting to tagged groups and dynamic content insertion enable personalized mass outreach.
The system includes a shared inbox for team collaboration on sales, marketing, and support communications. AskNeo supports integrations with numerous platforms for synchronizing customer data, automating replies, and triggering SMS based on various events. It emphasizes compliance and data privacy, offering features like auto opt-in/opt-out and A2P 10DLC registration for larger accounts.
The system includes a shared inbox for team collaboration on sales, marketing, and support communications. AskNeo supports integrations with numerous platforms for synchronizing customer data, automating replies, and triggering SMS based on various events. It emphasizes compliance and data privacy, offering features like auto opt-in/opt-out and A2P 10DLC registration for larger accounts.
Features
- Conversational 2-Way Texting: Engage customers with fast, relevant, and personal SMS conversations at scale.
- Broadcast to 1:1: Send bulk texts to tagged groups, converting mass outreach into individual conversations.
- Dynamic Content Personalization: Use variables like customer names ({{FirstName}}) to add a human touch to mass SMS campaigns.
- Customizable Chatbot: Automate responses and interactions, converting broadcasts into 1:1 conversations instantly.
- SMS Keywords & Scripts: Engage customers and gamify campaigns using keywords, and build automated SMS scripts for personalized recommendations.
- Shared Inbox: Enable team collaboration on sales, marketing, and customer support through a unified inbox.
- Integrations: Connect with thousands of platforms to sync data, trigger SMS, and manage inventory/shipping updates.
- MMS & Rich Content Support: Send and receive images (MMS), share links (URLs), and use text layouts like paragraphs.
- Compliance & Anti-Spam: Features auto opt-in/out and A2P 10DLC registration to ensure compliant and relevant outreach.
- Mobile Apps (iOS + Android): Manage customer communication and close deals on the go with push notifications.
Use Cases
- Personalizing mass SMS marketing campaigns.
- Improving customer support response times via SMS.
- Collaborating on sales communications within a team.
- Automating customer interactions with SMS chatbots and scripts.
- Engaging customers through interactive SMS keyword campaigns.
- Converting leads from various platforms (website, social media) via SMS.
- Sending personalized offers and closing deals through text messages.
Related Queries
Helpful for people in the following professions
AskNeo Uptime Monitor
Average Uptime
100%
Average Response Time
165.1 ms
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