CoSupport AI
What is Aurelian?
Aurelian provides a specialized Voice AI solution tailored for public safety communications centers (ECCs/PSAPs). It automates the handling of non-emergency calls, freeing up highly trained 911 dispatchers to focus on critical emergencies. The AI engages callers in conversation, understands their needs, and routes them to the appropriate department or provides relevant information via text.
This AI system is designed to triage situations during the call, identifying potential emergencies that require immediate human intervention. It also gathers incident-specific details from callers to generate calls for service, directly integrating with existing Computer-Aided Dispatch (CAD) or Call Handling Equipment (CHE) systems via its Open API. Aurelian aims to alleviate the burden of non-emergent calls, which can constitute a significant portion of an ECC's call volume, helping to combat dispatcher burnout and staffing shortages.
Features
- Automated Call Handling: Automates non-emergency calls using conversational AI.
- Caller Routing & Information: Forwards callers to the correct department and texts relevant online resources.
- Emergency Triage: Monitors calls for situations requiring immediate human assistance.
- Call for Service Creation: Collects incident-specific information for CAD reports.
- Multilingual Support: Natively supports Spanish, French, and 33 other languages.
- Call Monitoring: Provides transcripts, summaries, and visibility into AI-handled calls.
- Customizable AI: Personalized to meet the unique needs of each agency.
- Open API: Allows integration with CAD or CHE systems.
- Fully Managed Service: Handles all route creation and management.
- Geovalidation: Ensures locations map to valid addresses and flags areas of concern.
Use Cases
- Automating non-emergency call handling for 911 dispatch centers.
- Routing callers reporting minor incidents to appropriate departments.
- Providing callers with relevant online resources via text message.
- Gathering preliminary information for non-urgent calls for service.
- Reducing dispatcher workload and burnout in Emergency Communication Centers (ECCs).
- Improving PSAP efficiency by focusing human resources on genuine emergencies.
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