CoSupport AI
What is BIK?
BIK is a comprehensive AI-powered platform designed specifically for eCommerce businesses, integrating marketing automation and customer support capabilities. The platform processes over 30M messages per day per brand and has demonstrated the ability to achieve up to 137X ROI through real-time insights and personalized customer interactions.
The solution consolidates various eCommerce functions including Instagram marketing, WhatsApp communication, email automation, and helpdesk management into a single unified platform. With AI-driven features such as multilingual support, automated responses, and intelligent product recommendations, BIK enables businesses to scale their operations while maintaining personalized customer experiences.
Features
- AI Summary: 60% increase in customer support productivity
- AI Translator: Real-time multilingual ticket translation
- AI Assistant: Automated customer journey management
- AI Classify: Customer intent analysis and routing
- AI Reply: Automated response generation
- AI Product Recommendation: Shopify-integrated intelligent suggestions
- Customer Data Platform: Consolidated customer information
- Analytics Dashboard: Real-time performance tracking
- Flow Builder: Custom automation workflow creation
Use Cases
- Paid advertising optimization
- Conversion rate improvement
- Customer retention
- Personalized social media marketing
- Automated customer support
- Multi-channel campaign management
- Customer data analysis
- Web engagement optimization
FAQs
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What kind of ROI can businesses expect with BIK?
According to platform statistics, businesses can achieve up to 137X ROI with BIK through real-time insights and optimized customer interactions. -
What channels does BIK support?
BIK supports multiple channels including Instagram, WhatsApp, Email, and Web, providing a unified platform for marketing and customer support. -
How does BIK handle different languages?
BIK includes an AI Translator feature that automatically translates customer tickets in real-time, enabling support for customers in multiple languages. -
Does BIK integrate with Shopify?
Yes, BIK integrates with Shopify and provides AI-powered product recommendations based on the integration.
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