What is CallerAPI?
CallerAPI provides businesses with a powerful caller identification API designed to enhance customer interactions and operational security. By leveraging real-time data scraping from multiple trusted sources, including Truecaller, CallApp, and Hiya, the service covers over 3.1 billion phone numbers globally. It allows users to instantly identify incoming callers, including their name and location, which helps in personalizing customer service and improving engagement.
The platform focuses on preventing disruptions from unwanted calls by incorporating effective spam detection and robocall filtering. It identifies and flags potential spam or fraudulent numbers, helping businesses save valuable time and resources. Furthermore, CallerAPI aids in phone fraud prevention by verifying phone numbers provided through websites or other channels, blocking fraudulent actors, and ensuring businesses connect with genuine customers. Integration is facilitated through a simple RESTful API, pre-built code snippets, no-code automation platforms like Zapier and Make, and direct CRM integrations.
Features
- Real-time Caller Identification: Instantly identify callers using data from multiple global sources covering over 3.1 billion numbers.
- Spam Call Detection: Identify and filter spam calls and robocalls to save agent time.
- Phone Fraud Prevention: Verify phone numbers and block fraudulent actors to prevent non-existent or temporary numbers.
- API Integration: Integrate seamlessly using a flexible and scalable RESTful API.
- No-code Automation: Connect with platforms like Zapier, Make, and Pipedream.
- CRM Integration: Integrate directly with CRMs such as HubSpot, Monday, and Pipedrive.
- Extensive Data Coverage: Access data from sources including Truecaller, CallApp, EyeCon, ViewCaller, Hiya, and more.
- Business Information Retrieval: Obtain details related to business phone numbers.
- Social Media Linking: Find social media profiles associated with phone numbers.
- Number Validation & Details: Verify number validity, type (mobile, landline, VoIP), carrier, and portability status.
Use Cases
- Improving Customer Service: Personalize interactions by identifying callers instantly.
- Reducing Spam Calls: Filter out unwanted spam and robocalls to increase operational efficiency.
- Preventing Phone Fraud: Validate customer phone numbers to block fraudulent sign-ups or interactions.
- Enhancing Data Quality: Enrich customer profiles with accurate phone number information.
- Optimizing Sales & Marketing: Ensure outreach efforts target valid phone numbers.
- Securing Operations: Add a layer of security by identifying potentially malicious callers.
FAQs
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How does CallerAPI gather and update its caller information?
CallerAPI uses real-time web scraping techniques from various online sources like Truecaller API, CallApp API, Eyecon API, etc., when an API call is made. It doesn't maintain a static database, ensuring information is current based on the sources accessed. -
What types of phone numbers does CallerAPI identify?
CallerAPI identifies mobile numbers, landline numbers, VoIP numbers, toll-free numbers, and international numbers across various regions. -
Is CallerAPI compliant with data privacy regulations like GDPR and CCPA?
Yes, CallerAPI states it is fully compliant with GDPR and CCPA, processing only legally obtainable data and implementing strict data security measures. -
How accurate is CallerAPI's phone number identification?
Accuracy depends on the information available across its scraped sources for each specific number. CallerAPI strives for high accuracy by using real-time data scraping, aggregating information from multiple platforms, and cross-referencing data. -
What kind of support does CallerAPI offer?
CallerAPI provides 24/7 technical support, detailed documentation, a developer community (Telegram chat), direct founder contact for Enterprise customers, and educational resources like webinars.
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