49+ Best Customer Engagement AI tools

Interact

Connect with your customers at scale

Free Trial

Starting at $27/month

Interact is an AI-powered platform for creating interactive quizzes designed to boost engagement, generate leads, and gather customer insights for businesses across various industries.

Key Features:

AI Quiz Maker: Create quizzes tailored to your business with AI.
Integrations: Connect quizzes to platforms like ActiveCampaign, ConvertKit, HubSpot, Mailchimp, Zapier, and more.
Custom Design: Tailor your quiz appearance to fit your brand identity.
Branching Logic: Ask users different questions based on their previous answers for personalized paths.
Lead Generation Forms: Capture visitor information within the quiz experience.
Product Recommendation: Suggest relevant products or services based on quiz results.
Audience Segmentation: Categorize leads based on their quiz responses for targeted follow-ups.
Conversion Tracking: Monitor quiz performance using integrations like Google Analytics (Growth/Pro plans).
Advanced Analytics: Analyze aggregated audience data and identify drop-off points (Growth/Pro plans).

Use Cases:

Generating qualified leads for marketing campaigns.
Increasing user engagement on websites and landing pages.
Providing personalized product recommendations in e-commerce.
Segmenting email lists for targeted marketing automation.
Educating audiences about specific topics or services.
Offering interactive customer support or needs assessment.
Growing client bases for coaches and consultants.
Building email subscriber lists for content creators.

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MsgBubble

One Inbox. Every Message. More Customers.

Freemium

Starting at $49/month

MsgBubble is an AI-powered business communication platform designed to help businesses manage customer interactions across multiple channels like SMS, email, web chat, and social media, improving engagement and conversion rates.

Key Features:

Unified Inbox: Manage conversations from SMS, Email, Web Chat, Social Media, Web Forms, and Phone in one place.
AI-Powered Engagement: Utilizes AI to warm up leads and answer frequently asked questions via web chat.
Review Management: AI tools help generate and manage Google reviews to improve local SEO.
Appointment Scheduling: Online booking system with automated SMS reminders and a check-in kiosk option.
Multi-Channel Communication: Engage customers via SMS, Email, Web Chat, Video Chat, and Social Media.
Payment Processing: Accept online and in-store payments, including text-to-pay invoices.
Lead Generation Tools: Build high-converting lead forms and landing pages.
Digital Signatures: Create and manage documents requiring customer signatures online.
Website Builder: Includes AI chat functionality for websites.
White-Label Option: Agencies can resell the CRM under their own branding.

Use Cases:

Centralizing customer communication across multiple channels.
Improving lead response times and engagement.
Generating more positive online reviews and managing online reputation.
Automating appointment scheduling and reducing no-shows.
Capturing leads through website chat and forms.
Streamlining invoicing and payment collection via text messages.
Providing customer support through various channels including video chat.
Managing Google Business Profile information and interactions.
Agencies reselling CRM software under their own brand.

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EchoDial

Streamline Your Customer Communication

Paid

Starting at $50/month

EchoDial is a web application designed to enhance business communication through automated calls, SMS/MMS, emails, and AI-powered content generation for emails, social media, images, and SEO.

Key Features:

Automated Calls: Send scheduled pre-recorded calls for reminders or promotions.
Automated SMS & MMS: Engage customers instantly with automated text and multimedia messages.
Automated Emails: Send unlimited emails to reach audiences effectively.
AI-Generated Emails: Automate personalized email creation using AI.
AI-Generated Social Media Posts: Create engaging social media content with AI assistance.
AI-Generated Images: Produce images for marketing and social media using AI.
AI-Powered SEO Tools: Generate SEO keywords and product descriptions to improve online visibility.
AI Chat: Offers an interactive AI chat feature for communication.

Use Cases:

Automating customer outreach for marketing campaigns.
Sending appointment reminders for service-based businesses.
Promoting products or services via automated calls, SMS, and emails.
Enhancing online visibility with AI-generated SEO content.
Streamlining social media marketing with AI-created posts and images.
Improving overall efficiency of customer communication processes.

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Pulz.io

Your AI-Driven Lead Magnet for Every Digital Interaction.

Freemium

Pulz.io uses AI to create tailored user journeys, dynamic chat tools, and adaptive forms that enhance engagement and conversion rates. It provides real-time, personalized responses and recommendations optimized for various industries.

Key Features:

Real-Time, AI-Driven Recommendations: Provides immediate insights and tailored recommendations to users.
Personalized Experiences: Delivers customized interactions that resonate deeply with the audience.
Enhanced Engagement and Increased Conversion: Actively engages users with personalized suggestions, boosting conversion rates.
Accurate Data Collection and Analysis: Collects precise data to understand the audience and refine outreach methods.
Branded and Tailored Solutions: Customizes SaaS to reflect the brand and meet specific use case requirements.
Ease of Use and Implementation: Designed for straightforward setup and management.
Performance Analytics: Leverages A/B testing to experiment with user scenarios and optimize strategies.

Use Cases:

Real Estate Client Engagement
Retail Customer Interaction
SaaS Customer Support
Travel Booking Assistance
Public Sector Citizen Communication
Professional Services Client Management
Media Content Distribution
Manufacturing Process Optimization
Fitness and Wellness Client Interaction
Financial Services Client Engagement
Energy Resource Management
Education Student Engagement
eCommerce Product Recommendations
Digital Marketing Lead Generation
Consumer Goods Customer Interaction
Communication Customer Service

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Impact AI

Unlock insights from interaction data and deliver personalised customer experience at scale and increase loyalty.

Contact for Pricing

Impact AI utilizes Natural Language Processing and Machine Learning to analyze customer interactions, providing insights into sentiment and enabling personalized experiences to enhance loyalty and optimize team performance.

Key Features:

Sentiment Analysis: Understands customer mood and feelings through Natural Language Processing.
Machine Learning Insights: Extracts actionable intelligence from interaction data.
Compliance Monitoring: Identifies potential compliance issues in communications.
Brand Protection: Flags interactions that could negatively impact brand perception.
Performance Optimization: Provides data to fine-tune sales and retention team strategies.
Personalization at Scale: Enables tailored customer experiences based on interaction analysis.

Use Cases:

Improving customer satisfaction and loyalty through personalized interactions.
Optimizing sales and retention team performance based on data insights.
Monitoring customer communications for compliance adherence.
Protecting brand reputation by identifying negative sentiment or problematic interactions.
Understanding customer mood and feedback at scale.
Enhancing overall customer experience management.

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Simplesat

Effortless Customer Feedback Management and Insights

Paid

Starting at $119/month

Simplesat empowers businesses to measure, analyze, and act on customer feedback with customizable surveys, actionable analytics, and seamless integrations, driving continuous improvement in customer satisfaction.

Key Features:

Customizable Surveys: Create engaging surveys tailored to brand, audience, and use case with multi-language support.
AI-Generated Questions: Get survey question suggestions powered by artificial intelligence based on input and goals.
Real-Time Notifications: Receive instant feedback updates via Slack, Microsoft Teams, or email for actionable response.
Comprehensive Analytics: Access user-friendly dashboards, pivot tables, and automated reports for deep analysis.
Topic Detection: Automatically categorize feedback with AI-driven topic assignment.
Testimonial Widgets: Display positive feedback live on websites with adaptable widgets and review CTAs.
Multiple Integrations: Connect effortlessly with leading CRMs, helpdesks, and other business tools.
Advanced Reporting: Generate custom dashboards, printable PDFs, and schedule automated exports.
Flexible Delivery: Distribute surveys via direct email, links, website embeds, and CRM/email signatures.
Role-Based Access: Manage account security and access with granular controls and SSO support.

Use Cases:

Monitor and improve customer satisfaction in real-time for retail or SaaS businesses.
Automate follow-up for customer service tickets with event-based surveys in helpdesk workflows.
Analyze customer sentiment trends to guide service improvements and staff training.
Collect actionable NPS, CSAT, or CES feedback for stakeholder reporting and compliance.
Drive more positive reviews and showcase them directly on company websites.
Integrate feedback insights with Salesforce, Zendesk, or other CRMs for sales and support alignment.
Gather multilingual feedback from a global customer base.
Centralize customer feedback from multiple brands or business units in one account.

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Laila

AI that builds lasting relationships with your customers

Contact for Pricing

Laila is an AI-powered customer engagement platform that transforms business interactions into lasting relationships through personalized communication across multiple channels like WhatsApp, Instagram, and website widgets.

Key Features:

Deep Personalization: Creates customized interactions based on customer history and preferences
Multi-Channel Communication: Supports WhatsApp, Instagram, website widgets, and phone calls
Business Integration: Seamlessly connects with Phorest, Shopify, and Stripe
Real-time Engagement: Provides instant, natural conversations across all platforms
Automated Booking Management: Handles scheduling and appointment confirmations

Use Cases:

Beauty salon appointment scheduling
Spa service bookings
Customer support automation
Lead generation and management
Multi-location business management
Personalized customer communication

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LoopBridge

Understand What Your Customers Really Need

Paid

LoopBridge empowers your company to stay truly connected to your customers’ needs with real-time insights, automated alerts, and advanced analysis tools. Track customer satisfaction, prevent churn, and uncover upsell opportunities effortlessly.

Key Features:

Unlock Upsell Opportunities: Spot moments when customers are ready for more through smart analysis of interactions.
Churn Prediction: Predict potential churns with high accuracy, enabling proactive steps to retain valued customers.
Prioritize Feature Requests & Bugs: Streamline the management of feature requests and bug reports, turning customer feedback into actionable insights.
Co-Pilot: Unlock deep customer insights with a single question, analyze trends, and understand customer needs instantly.
Auto Markers: Automatically highlight key topics across all customer interactions.
Customized Summaries: Define exactly what insights matter most and get tailored summaries.
Interaction Analysis: Refine and improve customer interactions through analysis of communication patterns.
Precise Trend Discovery: Highlights emerging themes and patterns across customer interactions.

Use Cases:

Track customer satisfaction and identify areas for improvement.
Prevent churn by identifying at-risk customers.
Discover upsell opportunities by analyzing customer interactions.
Prioritize feature requests and bug fixes based on customer feedback.
Improve customer communication through interaction analysis.
Identify emerging trends in customer needs and preferences.

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giosg

Connect with customers in only meaningful interactions

Contact for Pricing

Giosg is an enterprise-grade platform that helps businesses create conversational experiences on their websites, improving customer service, lead generation, and sales.

Key Features:

Web Personalization: Tailor website content to individual visitors.
AI Assistants: Automate interactions and support using artificial intelligence.
Live Chat: Engage with customers in real-time through a chat interface.
Button Chatbots: Deploy chatbots for specific tasks and interactions.
Video Bot: Engage customer using video content.
Interaction Builder: Create customized interactive experiences.
One-to-one Video: Enable personalized video calls with customers.
Shoppable Video: Integrate e-commerce functionality within videos.
Lead Generation Bots: Automate lead capture and qualification.
Multi-step Forms: Simplify complex forms into manageable steps.

Use Cases:

Customer Service
Digital Sales
Lead Generation
Live Shopping
HCP Engagement

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Sprinklr

Unparalleled AI. Unmatched Productivity. Unified Customer Experience.

Contact for Pricing

Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

Key Features:

Unified Platform: Consolidates tools for marketing, service, social, and insights teams.
Advanced AI Integration: Utilizes proprietary and generative AI for insights, automation, and personalization (Sprinklr AI+).
Sprinklr Service Suite: Offers omnichannel contact center capabilities (voice, chat, social), conversational AI, IVR, knowledge base, and agent assist tools.
Sprinklr Social Suite: Features social publishing, engagement monitoring, employee advocacy, social listening, and advertising tools across 30+ channels.
Sprinklr Insights Suite: Provides real-time social listening, competitive benchmarking, product insights, location insights, and media monitoring.
Sprinklr Marketing Suite: Enables content marketing planning, campaign orchestration, social advertising management, and marketing analytics.
Sprinklr Digital Twin: Creates autonomous AI versions of brands/teams for scaled decision-making and task execution.
Enterprise-Grade Security & Integrations: Offers robust security, customizability, and integrations with third-party systems.
Reporting and Analytics: Comprehensive dashboards and reporting across all modules.
Conversational Commerce: Facilitates transactions within chat and social interactions.

Use Cases:

Managing omnichannel customer service interactions from a single platform.
Monitoring brand mentions and engaging with customers across social media channels.
Conducting market research and competitive analysis using social listening data.
Planning, executing, and analyzing global marketing campaigns.
Managing social media presence and advertising for distributed teams or franchises.
Automating customer service responses with conversational AI chatbots.
Improving contact center agent productivity with AI assistance and unified desktops.
Gathering customer feedback and insights through surveys and analytics.
Managing brand reputation and handling crisis communication.
Optimizing content creation and distribution workflows.

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Interworky

Supercharge Your Site with AI-Powered Chat

Freemium

Starting at $2/month

Interworky seamlessly integrates AI chatbots into your website to boost customer satisfaction, automate support, and increase conversions.

Key Features:

AI ChatBot: Deliver natural, human-like responses powered by advanced AI like ChatGPT, smarter than your FAQs.
Website Content Integration: Automatically trains on your website's content, with real-time updates for instant adjustments.
Appointment Scheduling: Let customers book appointments seamlessly, with automated reminders and follow-ups.
Post-Visit Feedback: Collect valuable feedback with automated surveys sent via email and SMS, synced with your appointments.
Realtime Customization: Adjust your ChatBot colors, name, profile picture and knowledge to match your brand perfectly.
24/7 Availability: Always ready to handle customer inquiries and bookings, even outside business hours, with access to all chat logs.

Use Cases:

Enhance customer support on a business website.
Automate appointment scheduling for services.
Collect customer feedback after appointments.
Provide 24/7 availability for customer inquiries.
Improve customer engagement through personalized interactions.

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superdash.ai

Handle 3x More Conversations Without Breaking a Sweat.

Contact for Pricing

Superdash offers businesses customizable voice and text AI agents via drag-and-drop modules to automate customer communications like lead engagement and support.

Key Features:

Drag-and-drop Modules: Easily build custom voice and text AI agents.
Human-like Conversations: AI engine delivers natural interactions via voice and text.
Low Latency: Achieves responses with 500ms latency.
Smart Turn-taking: Intelligently recognizes speech cues for better conversational flow.
Human-like Interruption Handling: Manages interruptions gracefully during conversations.
Naturalistic Interactions: Advanced engine ensures lifelike and effortless conversations.
Backchannelling: Uses automatic acknowledgments and prompts for smoother dialogue.
Integrations: Connects with various business tools for seamless workflows.

Use Cases:

Automating lead engagement and qualification processes.
Managing customer follow-ups automatically across channels.
Deploying AI agents for handling repetitive customer support queries.
Using voice agents to introduce new products or courses.
Creating custom SMS-based automation workflows.
Explaining complex product offerings to potential customers.
Scheduling enterprise demos based on customer needs.
Developing custom LLM workflows for data extraction and reporting.

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Chatness

Chatbots are finally effortless.

Free Trial

Chatness is an Intercom alternative that provides AI-powered customer service automation, helping businesses streamline support tasks, sales, and marketing through an easy-to-integrate chatbot solution.

Key Features:

Lightweight Integration: Less than 150kb widget size with global CDN hosting
User Management: Supports both anonymous and authenticated users
Lead Generation: Automatic lead and contact collection
File Handling: Support for images, videos and document uploads
Analytics: User feedback and statistical tracking
Custom Authentication: RESTful API and SDKs available
Branding Options: Comprehensive customization features
Multi-Platform Integration: Connects with Discord, WhatsApp, Facebook Messenger, and Google Calendar

Use Cases:

Customer Support Automation
Lead Generation
Sales Process Automation
Marketing Campaign Management
User Engagement
Support Ticket Management
Customer Data Collection

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Expertise.ai

Make your website the No.1 funnel in the pipeline

Freemium

Starting at $300/month

Expertise.ai is an AI-powered sales assistant that transforms static websites into interactive experiences, engaging visitors in real-time to qualify leads and drive conversions.

Key Features:

Real-time AI Interactions: Answers visitor questions instantly.
Hyper-Personalized Experiences: Delivers tailored content and journeys for each visitor.
Goal-Driven Guidance: Steers users towards specific conversion actions (e.g., sign-ups, bookings).
Lead Qualification & Capture: Identifies and gathers information from potential leads.
Proactive AI Engagement: Analyzes visitor intent and initiates relevant interactions.
Smart Cross/Upselling: Recommends relevant products or content.
Auto Engage: Captures visitor info and starts conversations instantly.
CRM & Marketing Integrations: Connects with existing sales and marketing tools (Paid plans).
Multiple AI Model Support: Utilizes models like GPT-4.1, Deepseek V3, Claude 3.7 Sonnet.
Hyper-Personalized Microsite Generation: Creates tailored microsites for visitors.

Use Cases:

Improving website visitor engagement.
Reducing website bounce rates.
Qualifying website visitors as potential leads in real-time.
Guiding users towards conversion goals (e.g., demo requests, sign-ups).
Providing 24/7 automated sales assistance.
Personalizing website content and product recommendations.
Capturing lead information more effectively than static forms.
Increasing cross-selling and upselling opportunities.

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getapex.app

Marketing Automation for Webflow Sites

Free

Apex offers marketing automation specifically for Webflow users, facilitating the creation of email journeys like welcome series and post-purchase engagement to nurture subscribers and enhance customer relationships.

Key Features:

Seamless Webflow Integration: Connects directly with Webflow for easy setup without technical complexity.
Intuitive Journey Builder: Visually design and manage marketing campaigns on an intuitive canvas.
Real-Time Event Triggers: Automate email responses based on actions like form submissions or orders.
Drag-and-Drop Email Design: Craft emails easily with a drag-and-drop interface or use HTML for advanced control.
Ready-Made Journey Blueprints: Launch campaigns quickly using pre-structured templates for customer interactions.
Customizable Send Times: Schedule email delivery precisely using minutes, hours, or days.
Detailed Campaign Analytics: Measure campaign effectiveness and optimize performance.
Email Marketing Focus: Design impactful email campaigns as the primary communication channel.

Use Cases:

Automating welcome emails for new website subscribers.
Nurturing leads through automated email sequences.
Engaging customers post-purchase to encourage loyalty.
Building email marketing campaigns for Webflow sites.
Improving customer relationship management for e-commerce stores on Webflow.
Simplifying marketing automation for non-technical users.

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brandquiz.io

Build a Quiz, Survey or Calculator in Minutes

Freemium

Starting at $49/month

involve.me is an interactive content builder enabling users to create quizzes, surveys, calculators, forms, and lead pages without coding. Capture leads, collect feedback, and boost audience engagement with its drag-and-drop editor and AI-powered features.

Key Features:

Drag & Drop Editor: Build interactive content visually without coding.
AI Suite: Includes AI Funnel Generator, AI Form Generator, AI Quiz Generator, AI Survey Generator, AI Formula Generator, and AI Insights.
Multiple Content Types: Create quizzes, surveys, calculators, forms, lead pages, contests, and A/B tests.
Extensive Integrations: Connects natively with over 30 platforms (MailChimp, ActiveCampaign, HubSpot, Zapier, etc.) and supports webhooks.
Customizable Templates: Start projects quickly with over 350 design templates.
Embedding Options: Embed projects as landing pages, inline embeds, or pop-ups on any website.
Conditional Logic & Logic Jumps: Create dynamic and personalized user paths.
Data Collection & Analytics: Gather user feedback, personal data, and access analytics reports, including detailed funnel insights and A/B testing results (plan dependent).
Payment Collection: Accept payments or subscriptions directly through forms.
Custom Branding: Remove watermarks, use custom domains, and apply custom CSS (plan dependent).

Use Cases:

Generating qualified leads for sales and marketing.
Collecting customer feedback and conducting market research through surveys.
Increasing audience engagement with interactive quizzes and contests.
Building interactive calculators for estimations or assessments.
Creating lead capture pages and forms for email list growth.
Running A/B tests to optimize conversion funnels.
Qualifying leads by recommending specific products or services.
Building sales funnels to guide prospects towards conversion.

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Customer.io

Say more, more powerfully

Free Trial

Starting at $100/month

Customer.io is a customer engagement platform fueled by first-party data, enabling personalized journeys across email, push, in-app, and SMS to build stronger relationships.

Key Features:

Journeys: Craft and automate messages with a visual workflow builder and omnichannel support.
Data Pipelines: Collect, route, and sync first-party customer data across tools and ad networks.
Parcel: Code, preview, and collaborate on email creation with a dedicated development platform.
Omnichannel Messaging: Engage customers via email, SMS, push, in-app messages, and ad audiences.
Real-time Data Activation: Trigger campaigns based on unlimited profile attributes, events, or actions.
Analytics & Testing: Monitor performance, track conversions, and optimize messaging with A/B testing.
Reverse ETL: Sync data with data warehouses like Snowflake and Big Query.
Custom Objects: Enhance message precision using relational data (e.g., companies, courses).

Use Cases:

Automating customer onboarding sequences.
Sending personalized marketing campaigns based on user behavior.
Delivering targeted promotional messages via multiple channels.
Re-engaging inactive users with win-back campaigns.
Syncing customer segments with advertising platforms for retargeting.
Improving communication for billing and payment reminders.
Managing transactional emails and notifications.

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dio_analytica

Personality + Sales Skills

Free Trial

Starting at $299/month

dio_analytica provides AI sales agents for e-commerce websites, designed to guide customers, answer questions, and increase conversions.

Key Features:

AI Sales Agents: Act as 24/7 virtual salespeople guiding customers.
Personalized Interaction: Custom-built to match brand tone and speak the language of the target audience.
Product Recommendation: Suggests relevant products, bundles, or upgrades based on customer needs.
Instant Support: Answers customer questions in real-time.
Customer Insights: Captures data on customer behavior, preferences, and questions.
Easy Integration: Embeddable as a chat bubble with simple installation.

Use Cases:

Increasing e-commerce conversion rates.
Boosting average order value (AOV) through upselling and cross-selling.
Improving online customer experience and satisfaction.
Providing 24/7 automated sales assistance on websites.
Gathering customer insights for marketing and sales optimization.
Reducing customer hesitation during the online buying journey.

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CEQUENS

AI-powered communication and engagement solutions

Contact for Pricing

CEQUENS provides global communication and engagement solutions, enabling businesses to connect with customers efficiently and reliably through various channels. Their AI-powered platform offers a range of tools for enhanced customer interaction and streamlined communication workflows.

Key Features:

CEQUENS Omnichannel Chat: Transform engagement with customers through seamless multichannel communications.
CEQUENS Verification Hub: Secure your digital platforms with reliable multi-factor OTP solutions.
CEQUENS Campaigns: Streamline workflows and connect applications with our powerful integration platform.
CEQUENS Bots: AI-powered bots that leverage NLP and AI to automate customer interactions and enhance user experiences.
Location Based Advertising: Reach your target audience with relevant and well-placed communications.
Mobile Advertising: Maximize your brand's visibility and reach through strategic mobile advertising campaigns.
CEQUENS Number Lookup: Validate and enrich customer data with our reliable phone number lookup service.
CEQUENS TrueNorth Gateway: Ensure secure and reliable communication through our advanced messaging gateway.
CEQUENS IVR: Enhance customer service with interactive voice response systems for efficient call handling.
CEQUENS OmniLink Studio: Enhancing and unifying customer communications
CEQUENS AI Agent: Empowering customers with advanced conversational AI
SMS API: Integrate SMS messaging capabilities into your applications and services.
WhatsApp Business API: Engage with your customers on WhatsApp and automate business interactions.
Voice API: Elevate your communication needs with seamless voice communication.
Push Notification API: Deliver real-time notifications to your users' devices.

Use Cases:

Digital Authentication: Multifactor authentication for secure digital transactions
Marketing Communications: Powerful and instant marketing communications
Customer Support: Improving customer service performance and ROI
Intelligent Engagement: Engaging customers simply and intelligently

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ScoreApp

Lead generation & customer engagement at its best

Freemium

Starting at $39/month

ScoreApp is an AI-powered quiz marketing platform that helps businesses attract warm leads, gain customer insights, and increase sales through customizable scorecards and personalized results.

Key Features:

AI Quiz Builder: Create complete quizzes automatically with AI assistance
Dynamic Results Pages: Deliver personalized recommendations based on responses
Landing Page Builder: Drag-and-drop interface for creating custom landing pages
CRM Integration: Connect with major platforms like Hubspot, Mailchimp, and Zapier
Multiple Question Types: Various formats including scales, multiple choice, and open text
Custom Branding: Personalize with company logos, colors, and domains

Use Cases:

Lead Generation Campaigns
Customer Qualification
Marketing Assessments
Educational Series
Client Onboarding
Audience Segmentation

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Motivosity

People-First Employee Recognition and Rewards Platform

Contact for Pricing

Motivosity is an advanced employee recognition and rewards platform designed to boost engagement, foster company culture, and retain talent through AI-driven automation and analytics.

Key Features:

Automated Recognition: Streamlines peer-to-peer and leader-to-employee recognition with AI-driven automation.
Rewards Marketplace: Provides a global catalog of gift cards, company swag, donations, and custom rewards.
Engagement Surveys: Delivers pulse and engagement surveys with real-time analytics for actionable insights.
Milestone Celebrations: Automates service anniversaries, birthdays, and workplace achievements.
Internal Communication Hub: Centralizes announcements, company news, and targeted communications.
Community Building: Offers spaces, events, and social networking features for stronger workplace connections.
Customizable Programs: Supports challenges, nominations, and customizable recognition workflows.
Integration Capabilities: Seamlessly connects with HRIS and communication platforms like Slack and Teams.

Use Cases:

Boosting employee engagement and morale in hybrid or remote teams.
Recognizing and rewarding top performers instantly.
Automating milestone celebrations such as anniversaries and birthdays.
Running employee wellness, onboarding, or leadership development programs.
Conducting real-time engagement and sentiment surveys.
Streamlining company-wide internal communication.
Managing company swag and branded reward catalogs.
Facilitating peer-to-peer recognition programs.

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RevenueJump

Maximize Referrals, Reviews, and Testimonials Effortlessly

Contact for Pricing

RevenueJump provides automated funnels to help businesses attract referrals, collect testimonials, and boost 5-star reviews, enhancing online reputation and local search ranking.

Key Features:

Automated Funnels: Streamlines acquisition of referrals, testimonials, and reviews.
Multi-Channel Requests: Supports both email and SMS for customer outreach.
Review Monitoring: Tracks new reviews and provides reputation alerts.
Integration Support: Connects with major directories and review platforms.
Employee Performance Tracking: Monitors and tracks feedback related to employees.
Competitor Tracking: Allows businesses to keep tabs on competitors’ reviews.
Feedback Filtering: Identifies and highlights positive customer feedback.
Website Widgets: Showcases testimonials and reviews directly on business websites.
Multi-Location Support: Handles unlimited locations with single sign-on capabilities.
Custom API Integrations: Supports advanced connectivity for large or bespoke setups.

Use Cases:

Collecting and publishing customer testimonials for marketing materials.
Boosting 5-star reviews to improve local search ranking.
Encouraging referral business from current customers.
Monitoring and responding to online reviews in real-time.
Displaying selected customer feedback on company websites.
Benchmarking against competitors’ online reputations.
Simplifying review and testimonial management for multi-location businesses.
Tracking individual employee performance based on customer feedback.

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Responsly

Unified Experience Management Platform

Freemium

Responsly is an experience management platform offering tools to measure customer, employee, and product experience, all enhanced by an AI Survey Generator.

Key Features:

Email Surveys: Create transactional and recurring surveys.
Website Feedback Surveys: Add surveys via embed or widget.
Direct Link Surveys: Share surveys through a simple link.
In-App Surveys: Integrate within web and mobile applications.
WhatsApp Surveys: Cost-effective surveys with higher response rates.
SMS Surveys: Reach a wide audience through SMS.
AI Survey Generator: Create surveys with AI assistance.
Survey Maker: Build custom surveys, forms, quizzes and tests.

Use Cases:

Measure Customer Satisfaction (CSAT)
Analyze Customer Effort Score (CES)
Track Net Promoter Score (NPS)
Gauge Net Sentiment Score (NSS)
Assess Employee NPS (eNPS)
Evaluate Product Market Fit (PMF)
Conduct 360-degree employee reviews
Gather product feedback
Streamline HR processes
Create and share registration forms.

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Trustmary

Turn customer feedback into social proof

Freemium

Starting at $163/month

Trustmary automates customer feedback collection and displays reviews on websites using customizable widgets to enhance trust, credibility, and conversions. It imports reviews from various platforms and utilizes AI for optimal selection.

Key Features:

Automated Review Collection: Collect feedback and reviews automatically via surveys and CRM integrations.
Review Widgets: Display stylish, customizable review widgets on any website.
Review Importing: Import reviews from Google, Facebook, G2, Capterra, Yelp, Tripadvisor, Excel, and more.
Feedback Conversion: Turn positive customer feedback into public reviews.
AI-Powered Scoring: Automatically identifies the best reviews to highlight.
Lead Generation Tools: Utilize review-boosted pop-ups, forms, and chatbots.
Integrations: Connect with various CRM systems, CMS platforms, and review sites.
Analytics and Reporting: Analyze feedback and review performance.
Customizable Survey Forms: Create tailored surveys including NPS, CSAT, and video review forms.

Use Cases:

Enhancing website trust and credibility with social proof.
Increasing website conversion rates and sales.
Automating the collection of customer reviews and testimonials.
Managing online reputation across multiple platforms.
Generating leads through review-enhanced forms and pop-ups.
Improving SEO with user-generated content and review schema.
Gathering customer insights through feedback surveys (NPS, CSAT).

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Welly

Unlock Personalized Interactions to Skyrocket Your Sales

Paid

Starting at $99/month

Welly is an AI platform enhancing customer engagement for e-commerce and insurance through personalized AI quizzes and conversational AI, aiming to boost sales and retention.

Key Features:

AI Quiz Builder: Create personalized wellness quizzes to gather demographic data, well-being insights, and symptom information.
Conversational AI: Engage customers with real-time, personalized conversations to understand needs and guide purchases.
Welly Knowledge Core: Automatically crafts personalized quizzes and supplement plans based on the uploaded product range.
AI Chatbots: Provide automated answers to customer questions regarding symptoms, products, or delivery.
Health Issue Analysis: Utilizes AI to analyze quiz responses and detect potential health issues for targeted actions.
Personalized Recommendations: Delivers product suggestions tailored to individual customer needs and profiles.
Marketing Integrations: Connects with Google Analytics, Meta Pixel, TikTok Pixel, and Klaviyo.
Symptoms Database Access: Provides access to collected symptom data for deeper insights (Pro plan onwards).
Health Concerns Prediction: Offers predictive insights into potential health concerns based on customer data (Business plan onwards).

Use Cases:

Increasing sales for online supplement retailers via personalized quizzes.
Improving customer engagement and personalization for e-commerce platforms.
Developing targeted marketing campaigns using customer wellness data.
Enhancing risk assessment and underwriting accuracy for insurance providers.
Generating personalized insurance quotes based on health insights.
Boosting average order value (AOV) through tailored product suggestions.
Building customer loyalty and retention with personalized plans and communication.
Strengthening brand trust via accurate, data-driven recommendations.

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Social Connector

Transform customer interactions into rewarding experiences with AI-powered engagement marketing

Paid

Starting at $100/month

Social Connector is an AI-powered marketing automation platform that gamifies customer engagement through programmatic rewards, custom redemption sites, and interactive leaderboards.

Key Features:

AI-Powered Automation: Intelligent reward distribution based on user actions
Omni-Channel Integration: Seamless connection with various web2 applications
Gamified Leaderboard: Live ranking system to showcase user achievements
Custom Redemption Site: 24/7 accessible platform for reward redemption
Unlimited Resources: Access to unlimited members, rewards, coins, and badges

Use Cases:

Email engagement optimization
Customer retention programs
User activity incentivization
Community engagement building
Marketing campaign automation
Customer loyalty programs

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Voyado

Turning data into lasting loyalty

Contact for Pricing

Voyado Customer Experience Platform connects customer data with product intelligence, enabling personalized marketing, optimized shopping experiences, and long-lasting loyalty for retail brands.

Key Features:

Customer intelligence and insights: Gain a comprehensive understanding of customer behavior and preferences.
AI-assisted targeting and tactics: Utilize AI to identify and target the right customers with the right products.
Automations and ready-to-use triggers: Automate marketing campaigns with pre-built triggers for various customer actions.
Loyalty and reward management: Implement and manage loyalty programs to incentivize repeat purchases.
Personalized site search: Enhance the online shopping experience with tailored search results.
Automated merchandising with endless optimization: Dynamically adjust product displays based on real-time data.
Product recommendations: Offer relevant product suggestions to individual customers.

Use Cases:

Enhance customer engagement through personalized marketing campaigns.
Improve online conversion rates with optimized product discovery.
Build and manage customer loyalty programs.
Increase average order value through targeted product recommendations.
Re-engage existing customers with personalized offers.
Gain insights into customer behavior to refine marketing strategies.

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Klaviyo

Power smarter digital relationships across channels

Freemium

Starting at $45/month

Klaviyo is a unified marketing automation platform that enables personalized customer experiences through email, SMS, mobile push notifications, and reviews, powered by real-time data and AI-driven insights.

Key Features:

Customer Data Platform: Unifies and activates customer data across channels
Multi-Channel Marketing: Integrated email, SMS, and mobile push notifications
AI-Powered Content: Automated content generation for campaigns and responses
Predictive Analytics: Customer behavior analysis and product recommendations
Real-time Segmentation: Dynamic audience targeting based on customer data
Performance Tracking: Cross-channel attribution and benchmarking
Review Management: Collection and showcase of customer reviews
Campaign Automation: Automated workflow creation and management

Use Cases:

E-commerce marketing automation
Customer engagement and retention
Personalized product recommendations
Multi-channel marketing campaigns
Customer review management
Marketing performance analysis
Customer data unification
Automated customer communications

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Supsis Ai

Artificial Intelligence Customer Experience Platform

Freemium

Supsis AI is an artificial intelligence customer experience platform designed to optimize workflows by managing all communication channels on a single screen. It uses AI chatbots to handle customer inquiries, improving support and increasing potential revenue.

Key Features:

Live Support System: Provide real-time assistance to customers.
AI-Powered Chatbots (ChatGPT): Automate responses to customer inquiries using artificial intelligence.
Multi-Channel Integration: Manage communications from Website, WhatsApp, Instagram, Facebook, Telegram, etc., in one place.
Automation System: Automate communication processes and workflows.
Calendar and Reservations: Manage bookings and appointments via chatbot integration.
Reporting System: Track interactions and performance with detailed reports.
Automatic Language Translation: Communicate with customers in different languages seamlessly.
Video Call: Engage with customers or team members through video calls.
Team Meeting & Communication: Facilitate internal team collaboration and communication.
Dynamic Table System: Manage data and workflows with dynamic tables.

Use Cases:

Providing 24/7 AI-powered customer support.
Managing customer interactions across multiple platforms (Website, Social Media, Messaging Apps).
Automating responses to frequently asked questions.
Scheduling appointments and managing reservations.
Streamlining internal team communication and collaboration.
Offering multilingual customer service.
Generating leads and engaging website visitors proactively.
Analyzing customer interactions and support performance through reporting.

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Skeep

Convert Visitors Into Engaged Shoppers

Free

Skeep uses Generative AI to create interactive quizzes that guide shoppers to the perfect products, enhancing conversions and customer engagement.

Key Features:

Automatic Quiz Generation: Generative AI scans your store, tags products, and creates customized quizzes.
Smart Triggers: Control when and where interactive experiences are displayed on your site.
Customer Insights: Capture leads and learn customer preferences, interests, and motivations.
Seamless Integration: Easily integrates with existing marketing tools and campaigns.

Use Cases:

Enhance product discovery on collection pages
Improve shopper segmentation for targeted marketing
Boost email list subscriptions through interactive engagement
Increase conversion rates by guiding shoppers to the right products

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Marr Labs

AI Voice Agents for every customer interaction

Paid

Starting at $1000/month

Marr Labs provides AI Voice Agents designed to handle customer interactions, eliminating hold times and scaling effortlessly for tasks like lead qualification and customer support.

Key Features:

Immediate Customer Engagement: Responds to inquiries in under 1 second.
Human-Like Conversations: Delivers empathic and natural interactions.
On-Demand Scalability: Handles varying call volumes without staffing constraints.
Quick Setup: Pre-configured agents deployable without engineering expertise.
Managed Service: Includes deployment, maintenance, and ongoing support.
Secure and Reliable: AICPA SOC 2 compliant with 99.95% uptime guarantee.
Workflow Integration: Seamlessly integrates with existing business systems.
LLM Training: Agents learn from specific business data for tailored responses.

Use Cases:

Instant lead qualification and engagement for sales teams.
Automated customer support and FAQ handling.
Appointment scheduling and reminders.
Processing returns and refunds in e-commerce.
Client intake and case status updates for legal firms.
Patient scheduling and prescription reminders in healthcare.
Reservations and order placement in hospitality.
Virtual leasing agent tasks in real estate.
Finance and loan pre-qualification assistance in automotive dealerships.
Customer retention through empathetic engagement.

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SmilesFlow

Create Unique & Shareable Content

Freemium

Starting at $30/month

SmilesFlow empowers businesses to create and embed customizable, interactive games into their blog posts and social media, boosting engagement and driving conversions.

Key Features:

Game Customization: Tailor games to match your brand and industry with our intuitive editor.
AI-Powered Content: Leverage AI to automatically generate engaging game content based on your input.
Calls to Action: Add CTAs to the end of your games to convert users into customers.
Brand Customization: Personalise games with your brand's colors, logos, and style.
Analytics: Track the performance of your campaigns in real-time.
Expanding Library: Offers a growing library of game types, including Pin-Drop, Hint-Guess, Map-Multi, Quiz, and Map-Select.

Use Cases:

Elevate blog content with interactive games.
Increase social media engagement with shareable game experiences.
Generate leads and conversions by adding CTAs to games.
Create daily or regular interactive content for social media feeds.
Drive known customers to a physical store by emailing locally focused games.
Gather user insights by tracking campaign performance.

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Rannkly

Simplify customer experience. One platform for reviews, social media, marketing, and service.

Freemium

Starting at $292/month

Rannkly is a comprehensive platform that helps businesses manage online reviews, social media, marketing campaigns, messaging, and customer support ticketing.

Key Features:

Review Management: Collect, monitor, analyze, and respond to customer reviews.
Social Media Management: Automate, schedule, and analyze social media activity.
Campaign Management: Create and manage SMS, Email, and WhatsApp campaigns.
Messaging Management: Centralized communication with a unified inbox.
Ticketing Management: Transform feedback into support tickets.
Website Widgets: Enhance website functionality with social widgets, reviews, chatbots, forms, and live chat.
Rannkly Forms: Create and manage forms for data collection.

Use Cases:

Enhance online reputation by managing reviews across multiple platforms.
Improve social media engagement and brand awareness.
Run targeted marketing campaigns via SMS, email, and WhatsApp.
Streamline customer communication through a unified messaging inbox.
Efficiently manage customer support requests with a ticketing system.
Gather customer feedback and data through customizable forms.

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Benchmark Intelligence

Real Time Feedback, Happier Customers

Paid

Starting at $55/month

Benchmark Intelligence is an AI-powered customer feedback platform that enables brick & mortar businesses to collect real-time insights through SMS surveys and chat, helping to improve customer experience and boost positive online reviews.

Key Features:

SMS Surveys (Feedback Navigator): Send instant automated surveys to customers via text when they message a designated number to collect and track feedback.
SMS Instant Chat (EngageChat): Engage in real-time, two-way text message conversations with customers to address inquiries or resolve issues promptly.
AI Sentiment Analysis: Automatically analyze customer feedback to understand underlying sentiment (e.g., positive, negative, neutral) and identify key trends.
Google Review Automation: Encourage satisfied customers to share their positive experiences by prompting them to leave reviews on Google.
Real-Time Notifications: Receive instant alerts for new customer feedback and follow-up requests to enable quick responses.
Comprehensive Reporting: Access dashboards with basic or advanced analytics on customer feedback, sentiment trends, and overall performance.

Use Cases:

Collecting instant feedback from customers at physical locations such as restaurants, retail stores, and bank branches.
Resolving customer complaints and issues quickly through direct SMS communication to improve satisfaction.
Enhancing customer loyalty and retention for brick & mortar businesses by actively engaging with feedback.
Increasing the volume and quality of positive online reviews on platforms like Google to improve online reputation.
Monitoring customer experience in real-time across multiple business locations.
Understanding customer sentiment and preferences through AI-driven analysis of textual feedback.

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IntelliTicks

4X Qualified leads with AI

Freemium

Starting at $20/month

IntelliTicks uses AI and human intelligence to create proactive, personalized chatbot experiences, converting website visitors into qualified leads 24/7.

Key Features:

Proactive & Personalized Engagement: Engages users based on triggers like page visited, time, location, source, and device with personalized pitches.
Incremental Information Gathering: Captures lead details progressively during conversations for personalization.
Automated FAQ Answering: Uses NLP to understand and respond to common user queries automatically.
Real-time Hot Lead Connection: Identifies high-potential leads and connects them live with sales representatives.
Live Chat & Chatbot Monitoring: Allows monitoring of automated chats and agent takeover when needed.
Seamless AI-Human Transfer: Smooth transition between AI-handled conversations and human agent intervention.
Multi-channel Bots: Provides chatbots for Websites, Facebook Messenger, and WhatsApp (add-on).
Conversational Landing Pages: Creates interactive post-ad-click experiences to capture more leads.
CRM Integration: Syncs leads and conversation data with various CRM tools.
Analytics & Reporting: Offers detailed reports on visitor-to-lead conversion performance.

Use Cases:

Generating qualified leads from website traffic.
Automating customer support with FAQ responses.
Engaging visitors proactively based on behavior.
Improving conversion rates for ad campaigns.
Providing 24/7 customer interaction.
Connecting high-intent prospects with sales teams instantly.
Capturing leads through Facebook Messenger and WhatsApp.

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JivoChat

The Platform to Connect with Customers

Freemium

Starting at $19/month

JivoChat is a comprehensive communication platform that helps businesses connect with customers through live chat, social media, messengers, and phone calls. Improve customer support and increase sales with its integrated communication tools.

Key Features:

Live Chat: Engage with website visitors in real-time.
Mobile App Chat: Connect with customers via a dedicated mobile application.
Chatbots: Automate responses to frequently asked questions.
Social Media Integration: Consolidate communication from platforms like Facebook, Instagram, and Telegram.
Messenger Integration: Connect with customers through popular messaging apps like WhatsApp and Viber.
Telephony Plus: Manage calls and monitor voice communication quality.
Videocalls: Offer real-time video support to customers.
CRM Integration: Seamlessly integrate with existing CRM systems.
Team Chats: Facilitate internal communication among team members.
API for Developers: Embed the chat solution on your website or app using JivoChat API.

Use Cases:

Customer support across multiple channels.
Sales lead generation and conversion.
Internal team communication.
Remote customer assistance via video calls.
Automated customer service through chatbots.
Marketing campaign management
Centralized management of customer interactions.
Monitoring customer service performance.
Data security and access control.

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Oriserve

Your end-to-end consulting led automation powerhouse, turning customer conversations into wins.

Contact for Pricing

Oriserve provides enterprise-grade Generative AI solutions, including autonomous agents for sales and service automation and comprehensive conversation analytics across multiple channels and languages.

Key Features:

Gen AI Autonomous Agents: Voice and text automation with multilingual support (95+ languages) and omni-channel capabilities.
Conversation Analytics: Analyze 100% of conversations for sales, service, and collections insights.
Agent Feedback and Compliance: Tools to maximize agent potential and ensure adherence to standards.
Sentiment and Tonal Analysis: Identify customer satisfaction levels to boost CSAT and loyalty.
Key Moment Identification: Empower teams with insights for next-best actions during critical interaction points.
Intent Mining and Topic Discovery: Uncover emerging patterns and hidden opportunities from conversations.
Automated Quality Management: Accelerate and scale contact center quality management using Gen AI.
Rapid Time to Value: Quick project execution and integration across enterprise tools.
Zero Lag Conversations: Natural, human-like flow in interactions.
>99% Accuracy: Precise responses to complex requests in real-time.

Use Cases:

Automating sales and service conversations.
Analyzing customer interactions for business insights.
Improving agent performance and compliance.
Enhancing customer satisfaction (CSAT) and loyalty.
Automating contact center quality management.
Reducing customer engagement costs.
Increasing customer retention rates.
Providing multilingual customer support.
Enabling omni-channel customer engagement.
Executing AI-powered outbound calling campaigns.

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AGENT AI Chat Bot

Boost Conversions with AI that Feels Human

Free Trial

Starting at $799/month

AGENT AI Chat Bot is an intelligent chatbot that engages visitors, qualifies leads, and drives appointment bookings 24/7, driving business growth. Developed by I Need Leads Ltd, it combines advanced natural language processing and machine learning.

Key Features:

Intelligent Chatbots: Smart bots working in unison for efficient customer interactions.
Personalized Interactions: Tailoring each engagement for a unique customer experience.
Effortless Multitasking: Handling multiple queries concurrently for quick resolutions.
Adaptive Intelligence: Smartly switching bots for seamless and empathetic interactions.
Continuous Learning: Constantly improving by learning from interactions and feedback.
Engagement Tools: Guiding customers with real-time recommendations, fostering loyalty.
Precision Lead Qualification: Focus on what matters by qualifying leads accurately.
Dynamic Prompt Control: Tailor questions based on your ideal customer.
Cost-Effective Messaging: Reach more leads and spend less.
Seamless CRM Integration: Qualify leads and update your CRM directly within AGENT.
Effortless Appointment Booking: Schedule meetings on autopilot.
AI Training: Upload documents and leverage web scraping to train the bot.

Use Cases:

Streamlining operations in e-commerce.
Enhancing customer experiences in healthcare.
Improving lead qualification in finance.
Optimizing student engagement in education.
Automating lead management and appointment booking for various businesses.

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ChatBoost

Create Enterprise-class chatbots to improve daily user experience.

Contact for Pricing

ChatBoost develops Enterprise-class chatbots designed to enhance user experience and provide 24/7 customer support, helping businesses increase engagement and reduce costs.

Key Features:

Enterprise-Class Chatbot Creation: Develops sophisticated chatbots tailored for business needs.
24/7 Customer Service: Provides round-the-clock automated support.
Proactive Customer Contact: Informs clients about new offers and updates automatically.
Human Agent Handover: Allows smooth transition from chatbot to human support.
Flexible Implementation: Supports both simple and extensive chatbot scenarios.
Engagement Tools: Utilizes QR codes, direct links, and image recognition.

Use Cases:

Improving customer support and user experience.
Providing 24/7 availability for global customers.
Automating proactive communication about offers and services.
Increasing customer engagement and potential spending.
Reducing customer service employment costs.
Assisting in recruitment processes.
Supporting employee management tasks.
Generating and nurturing leads.

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Vitally

Software built for today’s Customer Success teams.

Contact for Pricing

Vitally is a Customer Success Platform (CSP) designed to help B2B teams manage and scale customer relationships by unifying data, automating workflows, and enhancing collaboration.

Key Features:

Unified Customer Data: Consolidates data from CRM, product usage, communications, and more.
Workflow Automation: Automates tasks like CSM assignment, task creation, and playbook execution.
Agile Project Management: Manages customer journeys, onboarding, and milestones.
Dynamic Health Scores: Visualizes customer health based on lifecycle stage or segment.
Collaborative Docs: Enables sharing of documents, tasks, and insights with customers.
Custom Surveys: Gathers real-time feedback and product insights.
Integrated Meetings: Connects calendars, tracks attendance, and manages meeting notes.
Powerful Reporting & Dashboards: Creates dashboards for KPIs, team performance, and CS impact.
Integrations: Connects with various tech stack tools (CRM, comms, product, etc.).
Vitally AI: Transforms unstructured data into actionable insights.

Use Cases:

Scaling Customer Success operations for B2B SaaS companies.
Managing tech-touch, high-touch, or hybrid customer success models.
Automating Customer Success playbooks and workflows.
Improving customer onboarding and project management efficiency.
Tracking and proactively managing customer health scores.
Enhancing collaboration and alignment between CS teams and customers.
Measuring and reporting on the impact of Customer Success initiatives.
Reducing customer churn and increasing net revenue retention (NRR).

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BuildBetter

The Product Success Platform

Usage Based

Starting at $8/month

BuildBetter is a Product Success Platform that transforms customer and team interactions into actionable insights. It helps product teams save time and make better decisions by structuring and analyzing unstructured data.

Key Features:

Signals: Organize customer and team interactions into searchable insights.
Workflows: Automate report generation and task assignments directly to your inbox.
Reports + Documents: Convert raw data into clear, concise, and cited reports.
Integrations: Connect with popular tools like Zoom, Slack, Jira, and Salesforce.
Unlimited Seats: All plans provide access for every member of the organization.
AI Chat: Organization can access securely.

Use Cases:

Unify customer feedback across multiple channels.
Automate the creation of meeting summaries and reports.
Generate actionable insights from customer interactions.
Streamline product development workflows.
Improve team collaboration and decision-making.
Reduce operational workload and increase productivity.

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Resonance

Zero-Code AI Personalization for Marketing Content

Contact for Pricing

Resonance enables real-time, AI-powered content personalization for marketing communications, seamlessly integrating with your existing tools without the need for coding.

Key Features:

Zero-Code Personalization: Enables marketing content personalization without engineering support.
User-Specific Messaging: Delivers real-time personalized messages based on user behavior and context.
Personalization at Scale: Supports the effortless creation of multiple personalized campaigns.
Moment-Based Messaging: Provides adaptive and timely messaging updates automatically.
Seamless Integration: Easily integrates with existing messaging and marketing technology stacks.

Use Cases:

Automating targeted email marketing campaigns with personalized messaging.
Delivering adaptive in-app notifications based on user activities.
Scaling personalized content for SMS and push notifications.
Implementing real-time audience segmentation without manual intervention.
Optimizing user engagement with dynamic, context-aware messaging.

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Twilio

The trusted platform for data-driven customer engagement across any channel.

Usage Based

Twilio provides a Customer Engagement Platform using AI, communication APIs, and customer data tools for businesses to build personalized, data-driven interactions across various channels.

Key Features:

Communication APIs: Send/receive messages (SMS, WhatsApp, RCS), make/receive calls (PSTN, SIP Trunking, SDK), and manage email (SendGrid).
Customer Data Platform (Segment): Unify customer data across channels, sync profiles, and orchestrate journeys.
AI-Powered Engagement: Utilize AI for more data-driven, personalized customer experiences and AI-enabled IVR.
Verification & Identity (Verify, Lookup): Implement 2FA, passwordless authentication, and assess identity risk.
Digital Engagement Center (Flex): Build customizable contact centers for customer service and sales.
Marketing Tools (Engage, Marketing Campaigns): Create and manage multi-channel marketing campaigns.
Video API: Integrate secure, high-quality video calling.
Serverless Environment: Build, deploy, and run applications without managing infrastructure.
Phone Number Management: Access local, national, toll-free numbers, short codes, and 10DLC.

Use Cases:

Building personalized customer engagement experiences across multiple channels.
Implementing user verification and fraud prevention mechanisms.
Sending alerts, notifications, appointment reminders, and mass texts.
Creating and managing SMS and email marketing campaigns.
Developing data-driven contact centers with AI-enabled self-service (IVR).
Unifying customer data for consistent cross-channel personalization.
Integrating secure video calling features into applications.
Tracking call sources and effectiveness for marketing analysis.

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Charlie Lounge

The All-In-One Ecosystem to Grow, Automate, and Earn!

Freemium

Starting at $99/month

Charlie Lounge is a comprehensive AI-powered platform offering business automation, marketing tools, and income opportunities through its three integrated platforms: CharlieLounge.com, CharlieLounge.io, and CharlieLounge.ai.

Key Features:

AI Integration: Custom AI agents powered by ChatGPT and Claude
Business Automation: CRM and customer management tools
Marketing Suite: Social media planner and email campaign tools
Content Creation: AI-generated visuals and social media content
Revenue Generation: Marketplace and affiliate program
Customer Support: 24/7 multilingual support system
Lead Management: Missed-call-text-back feature
Community Building: Club creation and management tools

Use Cases:

Business automation and customer management
AI-powered marketing and content creation
Lead generation and conversion
Social media management and automation
Digital product sales through marketplace
Affiliate marketing and passive income generation
Customer relationship management
Reputation management and review collection

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Jetlink

Conversational AI, Perfectly Orchestrated

Free Trial

Jetlink offers an end-to-end, omnichannel conversational AI platform designed to automate customer interactions with human-like engagement across various channels.

Key Features:

AI Agent (JetAgent): Understands context, answers naturally, and takes actions like processing returns or scheduling appointments autonomously.
LLM Powered Voice AI (JetVoice): Delivers fluid, human-sounding voice experiences in real-time, capable of executing tasks and automating workflows.
No-Code Chatbot (JetBot): Quickly answers inquiries, streamlines self-service, and enhances customer engagement via chat.
Smart Review Management (JetRate): Collects, analyzes, and manages customer reviews, enabling instant responses and reputation management.
Smart Location Management (JetLocation): Manages business information and reviews across multiple locations, boosting local SEO.
Marketplace Review Automation (JetMarketplace): Monitors and responds to marketplace reviews and Q&As using AI.
Customer Interaction Analytics (JetInsight): Turns customer interactions into data-driven insights for decision-making.
Omnichannel AI Chat (JetChat): Blends AI automation with human agents for efficient support across messaging platforms.
AI-Powered Avatar Creation (JetAvatar): Creates personalized avatars for engaging customer interactions.
Seamless Integration: Connects across various channels (WhatsApp, web chat, voice) and systems.

Use Cases:

Automating customer support inquiries via voice and chat.
Processing customer transactions like returns and appointment scheduling without human intervention.
Managing and responding to customer reviews across platforms and marketplaces.
Improving brand reputation and local SEO through review and location management.
Generating leads through automated conversational interactions.
Providing 24/7 customer support across multiple channels.
Analyzing customer interactions to gain business insights and optimize operations.
Enhancing customer engagement with personalized AI avatars.
Increasing agent productivity with AI copilot features.
Streamlining internal processes like HR support via chatbots.

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Customer.guru

Track and Analyze Segmented Customer Satisfaction Effortlessly

Paid

Starting at $50/month

Customer.guru increases customer feedback response rates with smart follow-ups and streamlined surveys, helping businesses deeply analyze and improve customer satisfaction.

Key Features:

Smart Follow-Ups: Increases survey response rates through automated reminders.
Optimized Survey Layout: Simple and effective survey design for higher engagement.
Segmented Reporting: Analyze customer satisfaction by product, order history, location, and more.
Automatic Survey Scheduling: Send surveys automatically on a schedule or after key events.
Deep Integrations: Works with over 1,000 different apps for seamless workflow optimization.
Customizable Surveys: Tailor survey content and branding for a personalized experience.
Priority Support: Enhanced assistance on advanced plans.
Data Import Concierge: Support for large data imports and onboarding for enterprise clients.

Use Cases:

Measuring and improving Net Promoter Score (NPS) for Shopify and e-commerce stores
Segmenting customer satisfaction to identify trends by location, product, or customer history
Gathering actionable customer feedback after product launches or promotions
Automating customer survey distribution post-purchase or after customer service interactions
Integrating satisfaction data with CRM and marketing tools for holistic analysis

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Smile.io

Flexible Loyalty Programs for Shopify & BigCommerce

Freemium

Starting at $49/month

Smile.io empowers ecommerce brands to create customizable loyalty programs that boost repeat sales and maximize customer lifetime value. Trusted by leading businesses worldwide, Smile.io integrates seamlessly with Shopify and BigCommerce.

Key Features:

Points & Rewards Program: Earn and redeem points for discounts, products, and more.
VIP & Membership Tiers: Motivate loyalty with tiered benefits and exclusive member pricing.
Referral Program: Encourage word-of-mouth growth through customer referrals.
Omnichannel Loyalty: Seamless experiences across online and physical store touchpoints.
Mobile Wallet Passes: Apple Wallet and Google Wallet integration for loyalty tracking.
Advanced Analytics: Access detailed reports, benchmarks, and financial metrics.
Customizable Display: Control when and where loyalty program elements appear onsite.
Bonus Events: Drive specific customer actions with time-limited reward events.
Enterprise Security: SOC2 compliance and advanced security features for high-volume brands.
Integrations: Connect with popular tools like Klaviyo, Judge.me, and Shopify POS.

Use Cases:

Launching a points-based rewards program for an ecommerce store.
Setting up VIP or membership tiers to incentivize high-value customers.
Running referral programs to expand customer acquisition.
Integrating loyalty functionalities with Shopify or BigCommerce stores.
Monitoring loyalty program performance with advanced analytics.
Providing omnichannel rewards experiences online and in physical stores.
Offering mobile wallet passes for easy loyalty point tracking.
Migrating an existing loyalty program to a scalable new platform.

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Distance

The sales automation platform for service businesses

Contact for Pricing

Distance provides an AI-powered sales agent, Miles, designed for service businesses to qualify leads, answer inquiries, automate CRM tasks, and book appointments 24/7.

Key Features:

AI Sales Agent (Miles): Qualifies leads, answers inquiries, and assists in closing deals 24/7.
Inbound Lead Qualification: Collects detailed lead information and prepares tickets ready for quoting.
Common Question Handling: Engages clients with prompt and consistent answers to frequently asked questions.
CRM Automation: Automatically creates detailed client profiles and syncs with CRM or FSM systems.
Appointment Booking: Schedules meetings and assessments directly within existing business systems.
Centralized Inbox: Manages all communications efficiently from a single interface.
After-Hours Responses: Ensures instant responses to clients at any time, day or night.
Multi-language Support: Communicates with clients in various languages, including French and Spanish.
Peak Season Availability: Scales operations effortlessly during busy periods without needing extra staff.
Workflow Integration: Connects and books appointments directly into existing CRM and FSM platforms.

Use Cases:

Automating lead qualification for service-based companies.
Providing 24/7 automated responses to customer inquiries.
Streamlining appointment scheduling and booking processes.
Managing customer communications across SMS, social media, email, and web chat.
Handling initial customer interactions to improve sales team efficiency.
Reducing costs associated with manual lead follow-up and scheduling.
Ensuring consistent answers to frequently asked customer questions.
Automatically updating CRM systems with new lead data and interactions.

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Intellecta

AI Chatbot that helps you sell more by replying fast

Contact for Pricing

Intellecta is an AI-powered chatbot designed for Shopify stores that enhances sales through instant, accurate, and personalized customer responses, offering real-time analytics and customer insights.

Key Features:

Instant Response: Provides immediate automated replies to customer queries
Customizable AI Chatbot: Personalize bot personality, appearance, and actions
Real-time Analytics: Track conversations, leads, sales, and orders
Sentiment Analysis: Monitor and analyze customer feedback and emotions
Human Intervention: Option for human takeover when needed
Customer Insights: Comprehensive tracking of visits, sales, and customer issues

Use Cases:

Customer service automation
Sales conversion optimization
Lead generation and tracking
Customer feedback analysis
E-commerce support
Customer engagement monitoring

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Symbl.ai

Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction

Freemium

Symbl.ai provides AI agents for customer experience (CX) that offer actionable insights, streamline interactions, and improve customer satisfaction. Features include intelligent voice agents, call scoring, real-time assist, and unified analytics.

Key Features:

Intelligent Voice Agents: Understand context and drive actions for a competitive edge.
Call Scoring: Gen-AI powered, low-code API to evaluate participant performance and call quality at scale.
Real-Time Assist: Dynamic and context-sensitive guidance to help agents stay on track.
Unified Analytics: Unlock Actionable Insights to Boost Business Performance.
Live Sentiment Analysis: Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic.
Real time alerts for Compliance: Receive real-time alerts on any gaps in adherence to compliance policy or regulations during conversations.

Use Cases:

24/7 Customer Support
Automated Call Scoring
Real-Time Agent Assistance
Unified Customer Experience Analytics
Call Center Workflow Automation
Agent Training and Coaching
Compliance Monitoring

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