What is Crowd?

Crowd offers a comprehensive suite of tools designed for user research and feedback collection. It enables businesses to gain deep insights into their user base, facilitating the creation of meaningful user experiences and promoting business growth. The platform supports various research methodologies, including moderated sessions for live interactions and unmoderated tests such as surveys, card sorting, and prototype evaluations. Users can also embed feedback widgets directly into their products or websites to capture real-time user sentiment.

Leveraging AI, Crowd provides features like AI Analysis to explore data patterns and AI Summary for distilling key insights from research sessions. The platform integrates with tools like Slack and Zapier to streamline workflows and centralizes findings through features like Docs and Kanban boards. Crowd is built to be scalable, supporting teams of various sizes with features like team workspaces and role management. It also offers access to a large participant pool for broader research reach and ensures data security and GDPR compliance.

Features

AI Analysis: Utilize AI to explore patterns, ask questions, and decode user data.
Unmoderated Tests: Conduct surveys, card sorting, 5-second tests, prototype tests, website tests, and preference tests.
Moderated Sessions: Run live user interviews with recording, transcription, and AI summary features.
Feedback Widgets: Embed customizable widgets (CSAT, NPS, Bug Report, Feature Request) to collect continuous feedback.
Participant Pool Access: Access a pool of over 130,000 participants for tests and surveys.
Insight Documentation: Organize research data using integrated Docs and Kanban boards.
Integrations: Connect with tools like Slack and Zapier.
Team Workspaces: Collaborate effectively with role management and shared access.
Ready-Made Templates: Start research quickly using pre-built templates for various use cases.

Use Cases

Conducting usability testing for websites and prototypes.
Gathering customer feedback through surveys and embedded widgets.
Running moderated user interviews to understand user needs.
Analyzing user feedback with AI to identify trends and insights.
Validating product ideas and features with target users.
Tracking user satisfaction with NPS and CSAT scores.
Optimizing product development based on user research.
Collaborating on research findings within a team.

FAQs

Is Crowd compliant with GDPR regulations?

Yes, Crowd ensures top-tier protection for your data, aligning with global privacy regulations like GDPR.
Can I add more editor seats to my plan?

Yes, paid plans include a certain number of editor seats, and additional seats can typically be added for an extra monthly cost per seat.
What kind of support does Crowd offer?

Crowd provides support across all plans via email and a help center. Higher-tier plans (Growth, Enterprise) offer priority support, and the Enterprise plan includes a dedicated account manager.
Does Crowd integrate with other tools?

Yes, Crowd offers integrations with tools like Zapier and Slack to help sync with your existing workflow.