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What is CX Insight?
CX Insight is an AI-driven platform that empowers local businesses to turn Google Reviews into actionable insights, resulting in measurable improvements in customer satisfaction and retention. Using advanced sentiment analysis tailored to your specific industry, the platform identifies customer pain points, strengths, and trending topics, providing clear, prioritized recommendations for improvement.
The system delivers comprehensive visual insights with intuitive dashboards, category-specific scoring, and trend tracking to help businesses target areas needing attention and maximize strengths. With rapid analysis, high accuracy, and GDPR-compliant security, CX Insight makes it easy for businesses to understand and act on genuine customer feedback, boosting positive reviews and repeat business with real results in as little as thirty days.
Features
- Industry-Specific Sentiment Analysis: Tailored AI understanding of unique business language and performance metrics.
- Actionable Recommendations: Highlights specific opportunities for improvement based on review data.
- Visual Insights Dashboard: Comprehensive scoring and trend tracking across industry categories.
- Rapid Review Processing: Delivers insights with high accuracy in seconds.
- GDPR-Compliant Security: Advanced encryption and privacy for customer data.
- Customizable for Multiple Industries: Supports diverse sectors such as dental, restaurants, auto repair, gyms, and more.
- Risk-Free Trial: 14-day free access with a 30-day ROI guarantee.
Use Cases
- Analyzing Google Reviews to identify customer satisfaction drivers and pain points.
- Monitoring sentiment trends over time to improve operational strategies.
- Boosting positive online reviews by proactively addressing negative feedback.
- Improving customer retention by targeting actionable business improvements.
- Supporting industry-specific decision-making in sectors such as dental, beauty, auto repair, and fitness.
- Visualizing customer sentiment for internal strategy and reporting.
FAQs
-
Do I need a credit card for the free trial?
Yes, a credit card is required to start the 14-day free trial for verification, but you will not be charged during the trial period. -
Can I change my subscription plan at any time?
Yes, you may upgrade or downgrade your plan at any time, with billing adjustments applied on your next invoice. -
What happens if I cancel my subscription?
You can cancel at any time without fees, and your account will remain active until the end of your current billing period. Annual subscriptions are eligible for a 30-day money-back guarantee. -
Do you offer enterprise discounts?
Yes, custom pricing is available for enterprise customers with multiple locations or special requirements. -
What payment methods are accepted?
All major credit cards are accepted through Stripe, and enterprise customers may pay via bank transfer.
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CX Insight Uptime Monitor
Average Uptime
43.86%
Average Response Time
728 ms
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