CoSupport AI
What is Decipher AI?
Decipher AI is an advanced platform designed to enhance your understanding of user behavior and improve product performance. It leverages sophisticated vision Language Models (LMs) to automatically analyze thousands of session replays.
This allows for real-time discovery of customer issues, insights into feature usage, and answers to critical questions. By filtering through extensive session data, Decipher AI highlights the most important moments, providing summaries of user actions and identifying areas of high or low engagement. The platform offers detailed technical context, including stack traces, logs, and errors, facilitating efficient debugging and issue resolution.
Features
- AI Powered Session Replay Summaries: Provides summaries for every user session.
- Important Moments Highlights: Groups and displays significant user interactions.
- User-Level Issue Understanding: Details friction points and issues experienced by individual users.
- Bug and Frustration Detection: Automatically identifies critical bugs, UX frustrations, and abnormal behavior.
- Technical Context for Debugging: Offers stack traces, logs, errors, and traces for issue resolution.
- Behavior Discovery: Enables exploration of user behavior and pattern identification.
- Privacy Controls: Allows full control over the data included in session replays.
Use Cases
- Identifying and resolving user-reported bugs and issues.
- Understanding how customers interact with new features.
- Analyzing user behavior patterns to improve UX design.
- Monitoring application performance and identifying areas for optimization.
- Debugging technical issues with detailed contextual information.
- Tracking user engagement with specific workflows.
FAQs
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Can I try it for free?
Yes! If we believe Decipher is a good fit for your needs, we offer a free trial period so you can experience its capabilities firsthand. Book a time to chat with us here: https://cal.com/decipher/demo. -
What sort of issues can you detect?
Get alerted about bugs like crashing, errors, not loading, unresponsive buttons, drop off flows, and more. -
Why should I use Decipher AI?
Our AI agent interprets session replays, helping you prioritize issues, improve your product, and reduce churn.
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