CoSupport AI
What is Dodo?
Dodo serves as an AI receptionist specifically tailored for veterinary clinics. It operates autonomously around the clock, managing client interactions through calls, texts, and emails. This system is designed to handle various front-desk tasks, including answering frequently asked questions about the practice, such as operating hours and address.
Furthermore, Dodo integrates seamlessly with existing Practice Information Management Systems (PIMS) and phone systems, allowing clinics to retain their current numbers. Key capabilities include intelligent appointment scheduling to avoid double-bookings, sending reminders to clients, processing prescription refills, handling client registration, and detecting potential emergencies to route calls appropriately. The platform aims to reduce client wait times, minimize follow-ups, and analyze interactions to provide insights into client needs and service demand.
Features
- AI Receptionist: Autonomously handles client calls, texts, and emails 24/7.
- Appointment Scheduling: Intelligently balances new and existing appointments without double-booking.
- PIMS Integration: Seamlessly reads and writes into major Practice Information Management Systems in real-time.
- Emergency Detection & Routing: Automatically identifies potential emergencies and forwards clients accordingly.
- Client Communication Management: Handles FAQs, sends reminders, processes prescription refills, and manages client registration.
- Interaction Analysis: Meticulously examines interactions to identify service demand and engagement patterns.
- Existing Number Compatibility: Allows clinics to keep their existing phone numbers.
- 24/7 Client Support: Provides instant, personalized support to clients without hold times.
Use Cases
- Automating front-desk operations in veterinary clinics.
- Managing client appointment scheduling and reminders.
- Providing 24/7 customer support for veterinary practices.
- Handling prescription refill requests automatically.
- Screening calls for emergencies and routing appropriately.
- Integrating client communication across calls, texts, and emails.
- Reducing staff workload for administrative tasks.
- Analyzing client interaction data for business insights.
FAQs
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How expensive is Dodo?
Dodo's pricing adapts to your clinic’s size and needs. Smaller clinics benefit from a simple fixed fee, while larger clinics and clinic networks enjoy usage-based pricing designed to match their scale and operational structure.
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