CoSupport AI
What is Dovetail?
Dovetail is a comprehensive AI customer insights hub that revolutionizes how organizations understand and leverage customer feedback. The platform seamlessly transforms customer conversations, documents, and survey responses into instant, actionable insights using advanced AI analysis capabilities.
The platform features automatic transcription in over 40 languages, thematic classification of feedback, and integrates with over 25 tools to ensure insights are accessible across the organization. With enterprise-grade security features including data privacy controls and customizable access management, Dovetail enables companies to build a scalable, secure foundation for customer-centric decision making.
Features
- Magic Analysis: AI-powered automatic analysis of customer feedback and conversations
- Multichannel Integration: Connect with 25+ tools and data sources
- Automated Transcription: Support for 40+ languages with speaker detection
- Real-time Insights: Automatic classification and trending of customer feedback
- Collaborative Workspace: Team-based analysis and insight sharing
- Privacy Controls: Video, audio, and text redaction capabilities
Use Cases
- Customer interview analysis
- User research synthesis
- Voice of customer programs
- Survey response analysis
- Support ticket trend analysis
- Product feedback management
- Market research studies
- Sales call analysis
FAQs
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How many users do I need?
Users who need to contribute data and perform analysis typically include product management, research, and design teams. Sales, customer success, support, and marketing teams may also need user access to contribute data. Viewers who can only search, view, and comment are unlimited and free. -
Is there a discount for paying yearly?
Yes, there's a yearly discount available on the Professional plan. Enterprise plans can only be paid yearly. -
What happens if we cancel our subscription?
You'll have access until the end of your billing period, followed by a 30-day read-only period to export your data. After this period, data will be deleted according to your retention policy.
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