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What is Easy-Tix?
Easy-Tix offers a comprehensive service desk platform that leverages artificial intelligence to enhance customer support operations for small businesses. Its intelligent ticket management system automates the routing, prioritization, and handling of support requests, ensuring that customer issues are addressed efficiently and in compliance with SLA requirements.
The solution enables seamless team collaboration through role-based access, ticket assignments, and a shared inbox, while supporting multiple customer engagement channels including email, a dedicated portal, and direct submissions. Automated email integration further ensures professional, threaded communication, providing a unified and organized support experience for both teams and customers.
Features
- Intelligent Ticket Management: Automated routing, priority management, and SLA compliance for efficient support handling.
- Seamless Team Collaboration: Role-based access, ticket assignments, and shared inbox enable effective teamwork.
- Multi-Channel Support Hub: Centralizes support requests from email, customer portal, or direct submissions into one inbox.
- Smart Email Integration: Automated notifications and threaded conversations for professional communication.
Use Cases
- Managing customer support tickets for growing small businesses.
- Centralizing support from multiple channels into a unified workspace.
- Automating ticket routing and prioritization for faster response times.
- Facilitating collaboration among support team members.
- Maintaining SLA compliance and improving customer satisfaction.
FAQs
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Does Easy-Tix offer a free plan?
Yes, Easy-Tix offers a free plan that includes up to 1,000 tickets per month and access for three team members. -
What channels can customers use to create support tickets?
Customers can create tickets via email, a dedicated customer portal, or direct submission, all managed in a unified inbox. -
Is there a limit to the number of team members on the paid plans?
The Pro plan allows up to ten team members, while the Enterprise plan offers unlimited team members. -
Are automated email notifications supported?
Yes, Easy-Tix includes automated email notifications and threaded email conversations for efficient support communication.
Related Queries
Helpful for people in the following professions
Easy-Tix Uptime Monitor
Average Uptime
58.33%
Average Response Time
2861 ms
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