What is EvantoDesk?

EvantoDesk offers businesses an intuitive help desk solution focused on enhancing the speed and quality of customer email response. Its interface eschews complex ticketing systems in favor of direct, personal emails, allowing teams to manage customer communications efficiently while preserving a human touch. Through features like team collaboration via @mentions and notes, integrated metrics for response and resolution times, and customer happiness tracking, teams can ensure no email or request goes unnoticed.

The platform further boosts productivity with powerful automation, real-time reports, unlimited integrations, and SLA policies. EvantoDesk integrates seamlessly with applications such as Basecamp and MailChimp, enabling businesses to automate processes and deliver superior customer service. Designed for simplicity and ease of setup, it empowers teams of all sizes to provide consistently excellent customer experiences.

Features

Personal Email Responses: Provides direct, ticket-free email communications for a more personal customer experience.
Team Collaboration: Enables internal collaboration on customer emails using @mentions and notes.
Automation Rules: Offers powerful workflow automation to streamline repetitive support processes.
Integrations: Seamlessly connects with third-party apps including Basecamp and MailChimp.
Performance Metrics: Tracks team performance with response/resolution times and customer happiness scores.
Canned Responses: Allows fast replies using reusable message templates.
Collision Detection: Prevents multiple team members from replying to the same email simultaneously.
Happiness Surveys: Collects feedback to measure customer satisfaction.
Unlimited Real-Time Reports: Provides comprehensive analytics on support activities.
SLA Policies: Supports definition and enforcement of Service Level Agreements.

Use Cases

Centralize and manage all incoming customer service emails for a business.
Enhance team collaboration on customer support issues without relying on traditional ticketing systems.
Automate recurring customer service workflows and routing.
Monitor and improve customer support performance with actionable metrics and reporting.
Integrate help desk functions with existing business apps such as Basecamp and MailChimp.
Collect and analyze customer satisfaction feedback with built-in surveys.
Maintain high SLA compliance for timely resolutions of inquiries.

FAQs

How does EvantoDesk work?

Customer emails sent to main business addresses are automatically forwarded to EvantoDesk, where the team can handle inquiries collaboratively while continuing to use their personal email inboxes for other communications.
What makes EvantoDesk different from traditional help desk software?

EvantoDesk eliminates the need for ticket numbers and customer portals, instead focusing on personal email interactions and simplifying collaboration, automation, and configuration.
Can EvantoDesk integrate with other business applications?

Yes, EvantoDesk offers integrations with popular apps including Basecamp and MailChimp for automated processes and enhanced workflow.
Is there a free trial available for EvantoDesk?

Yes, EvantoDesk offers a 21-day free trial with no credit card required and no obligation.