CoSupport AI
What is enrol?
Enrol facilitates effortless chatbot creation for businesses seeking improved customer interactions and lead conversion. The platform allows for a simple 3-step process: upload data from your website or documents (PDF, Doc, CSV), test the chatbot's responses, and launch it to engage with customers.
Enrol offers omni-channel engagement via web chat, Facebook Messenger, and Telegram Bot, so it is easy to reach customers using different platforms. It also supports seamless API integration to connect with your backend business systems.
Features
- Data Upload: Adapt the bot to your business by fetching site data or uploading PDF, Doc, or CSV.
- Testing Phase: Check responses for accuracy and enhance bot learning by uploading fresh data.
- Omni-Channel Engagement: Engage with customers via web chat, Facebook Messenger, and Telegram Bot.
- API Integration: Connect to your backend business systems through API integration.
- Lead Generation Funnel: Build a lead generation funnel to engage prospects in dialogue when they arrive on your site.
- Customer Segmentation: Monitor, categorize, and interact with each lead or customer.
Use Cases
- 24/7 customer service support
- Lead generation and nurturing
- Omni-channel customer engagement
- Automating responses to frequently asked questions
- Appointment scheduling (through API integration)
- Order processing and tracking (through API integration)
FAQs
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What are tokens?
Tokens are the building blocks of natural language processing. Tokenization is a way of separating a piece of text into smaller units called tokens. When interacting with a chatbot, the words used in the conversation are split into smaller units called tokens. This breakdown helps the chatbot process and understand the input more effectively. -
Can I purchase additional tokens?
Yes, additional tokens can be purchased in increments of 1 million. -
What happens if the token credit is consumed fully?
Once token credits are used up, the chatbot won't reply to your customers or prospects. Buy extra tokens early to avoid this. No new tokens in 3 months lead to account expiry. -
Do you have a free version or trial?
Yes, we offer a 7-day trial of Enrol to allow you to explore our chatbot platform and its features before making a commitment. -
How does the process work when Enrol's team builds a chatbot for me?
Our process is thorough and tailored to reflect your business accurately. Firstly, we dive deep into studying your business by gathering content directly from your website and any documents you provide to us. Then, we curate rich content that aligns with your brand's tone and message. Finally, we personalize and train the chatbot in the tone and manner that best suits your business's communication style. All you need to do is provide us with all necessary content in PDF, Doc, or similar formats. Remember, chatbot building is handled on a first-come, first-served basis, so timely submission is key!
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