CoSupport AI
What is eShipz?
eShipz provides a unified logistics management platform aimed at optimizing supply chain operations for businesses, particularly those in eCommerce, manufacturing, and retail. It facilitates the integration of numerous courier partners (over 200+) and sales channels onto a single dashboard. This integration allows for streamlined order processing, dispatch, and real-time tracking across the entire network, simplifying complex logistics tasks.
The platform enhances operational efficiency and provides complete visibility through advanced logistics orchestration and network-wide collaboration. Beyond core delivery logistics, eShipz focuses on improving the post-purchase customer experience with features like real-time tracking updates, estimated delivery predictions, and simplified returns management. These capabilities help businesses reduce return rates (NDR Management), increase customer satisfaction, lower logistics spend, and encourage repeat business through enhanced service levels.
Features
- Carrier Allocation: Integrates with 200+ domestic & international carriers.
- Logistics Automation: Streamlines supply chain processes from order to delivery.
- Tracking Solutions: Provides real-time shipment tracking across multiple carriers on a single dashboard.
- NDR Management: Reduces undelivered orders by facilitating real-time communication and alternate instructions.
- Returns Management: Simplifies the returns process for improved customer experience.
- Analytics & Reporting: Generates reports on courier performance, efficiency, region-specific deliveries, ePOD & other key metrics.
- Sales Channel Integration: Syncs orders from major channels like Shopify, Magento, WooCommerce, Amazon, Prestashop.
- Global Shipping: Enables delivery to over 200 countries globally.
- Warehouse & Fulfillment Solutions: Increases speed, traceability, and order accuracy in warehousing.
- Data-Driven Carrier Recommendation: Suggests the optimal fulfillment partner based on business priorities.
Use Cases
- Streamlining eCommerce order fulfillment processes.
- Optimizing logistics operations for manufacturing companies.
- Managing multi-carrier shipping for retail and fashion brands.
- Improving efficiency within warehouse and fulfillment centers.
- Reducing Non-Delivery Reports (NDR) and managing returns effectively.
- Enhancing post-purchase customer experience via tracking and proactive updates.
- Expanding international shipping capabilities for businesses.
- Automating dispatch, tracking, and overall logistics workflows.
- Gaining visibility and control over the entire supply chain.
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