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ShipMonk
AI-Powered Fulfillment Solutions for E-Commerce and B2B

ShipMonk
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Home: https://www.shipmonk.com

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What is ShipMonk?

ShipMonk delivers robust, AI-powered fulfillment solutions designed to streamline logistics for e-commerce, B2B, and omnichannel brands. The platform integrates intelligent order, inventory, warehouse, and shipping management, providing merchants with real-time visibility, automation, and advanced analytical insights. Leveraging a proprietary Virtual Carrier Network, ShipMonk significantly reduces shipping costs and delivery times through smart carrier selection and optimized distribution.

With solutions tailored for high-volume businesses and support for global operations, ShipMonk enables seamless integration across more than 100 platforms and marketplaces. Businesses can efficiently manage tasks like returns, customizations, and special projects, while transparent pricing and personalized support ensure smooth scaling and predictable costs.

Features

  • AI-Powered Virtual Carrier Network: Optimizes shipping costs and delivery speed with intelligent carrier selection.
  • Proprietary Order Management System: Real-time order processing, automation, and seamless integration with 100+ platforms.
  • Inventory Management: Real-time inventory tracking with compliance support and instant bundling.
  • Warehouse Management: Strategically located, owned fulfillment centers for optimized logistics.
  • Customizations and Special Projects: Personalized packaging, kitting, labeling, and other tailored solutions.
  • Returns Management: Streamlined, customizable returns handling.
  • Integrated Analytics and Reporting: Detailed operational insights with business intelligence tools.
  • API and Developer Tools: Robust integrations to connect to marketplaces, shopping carts, and custom solutions.
  • 7-Day Fulfillment Operations: Continuous, lightning-fast processing and shipping.
  • Personalized Support: Merchant Success Managers and onsite teams for client-specific assistance.

Use Cases

  • E-commerce business fulfillment for online stores.
  • Global shipping management for brands expanding internationally.
  • Bulk order processing and B2B/wholesale fulfillment.
  • Marketplace order integration (Amazon, Shopify, WooCommerce, etc.).
  • Streamlining returns and reverse logistics for customer satisfaction.
  • Managing inventory and warehouse operations at scale.
  • Custom packaging and kitting for subscription boxes or gift orders.
  • Optimizing shipping costs for high-volume merchants.

FAQs

  • Can I use my custom packaging with ShipMonk?
    Yes, ShipMonk supports custom packaging billed as an additional item during the pick-and-pack process, helping to enhance your brand’s customer experience.
  • Does ShipMonk handle fragile products and is there an extra cost?
    ShipMonk offers fragile wrapping during the packing process for an additional charge based on product dimensions and specific requirements.
  • What is the monthly minimum fee and how is it calculated?
    The monthly minimum is determined based on pick fees and projected order volume, ensuring proper pricing, labor planning, and volume guarantees for shipping carriers.
  • Does ShipMonk offer B2B, wholesale, or EDI fulfillment?
    Yes, ShipMonk can fulfill larger wholesale, retail, or EDI orders in addition to standard e-commerce fulfillment.
  • Is there a cost for using the ShipMonk software?
    There is no extra charge for ShipMonk’s 3PL software or its turnkey integrations; all clients have complimentary access to platform features.

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ShipMonk Uptime Monitor

Average Uptime

100%

Average Response Time

161.3 ms

Last 30 Days

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