CoSupport AI
What is Ivie?
Ivie is an AI-powered platform designed to streamline and automate the user research process. It facilitates the collection of qualitative user insights, enabling product teams to make informed decisions and build better products.
The platform leverages artificial intelligence to process user interview transcripts, extract key information, and generate actionable insights. Ivie supports multilingual conversations, provides AI-written interview summaries, and offers customizable research setups. It emphasizes data security and user privacy, ensuring interview insights and transcripts are accessible only to authorized users, with data encryption and secure storage following industry standards.
Features
- Processed user insights: Extracts the most valuable content from each conversation and automatically converts it into coded user insights.
- AI-written interview summaries: Converts all interview transcripts into structured notes, highlighting all important details.
- Automated follow-up questions: Asks users smart follow-up questions based on the context of user research.
- Multilingual support: Detects accents confidently in the most common languages.
- Trained on your companies background: Ivie's AI researchers are fully customizable and trained for your company's use case.
- Multiple question types: Allows to use all common question types to support your diverse research needs.
- Embed everywhere: Embed your research directly into your App/Webapp or send it out via Email.
Use Cases
- Customer experience analysis
- Usability and design feedback
- Exploratory research
- Customer persona development
- A/B testing feedback
- Messaging and tone analysis
- Feature prioritization
- E-commerce experience optimization
- Churn analysis
- CSAT (Customer Satisfaction) measurement
- Concept testing
- Jobs to be done analysis
- Market landscape assessment
- Positioning and ad testing
- User education analysis
- Gamification elements testing
FAQs
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What types of research do you support?
Ivie is designed to accommodate a wide array of research needs, from deep-diving into customer satisfaction and gathering product feedback to analyzing market trends and studying user experiences. It's perfectly suited for extracting rich insights, whether you're exploring customer preferences or testing new product concepts. -
Can research be conducted in multiple languages?
Yes. -
How are research findings synthesized and presented?
Ivie extracts the most valuable content from each conversation which are mapped and aggregated according to the best practices of product frameworks. All insights are broken down to the original transcript and all known user context is added. -
How is data security and privacy ensured?
Your interview insights and transcripts are are only accessible by you, unless you choose to share them. Your data is encrypted in-transit and stored in a secure database following industry-leading security standards.
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