CoSupport AI
What is Jochem AI?
Jochem AI is an intelligent enterprise solution that streamlines knowledge access and management within organizations. The platform eliminates the need to search through files and articles by providing instant, accurate answers to both customer and employee queries.
When encountering questions outside its knowledge base, Jochem automatically connects with relevant internal experts, capturing their responses to continuously expand its knowledge repository. This system ensures efficient knowledge transfer while reducing dependency on specific employees and maintaining full control over knowledge base updates.
Features
- Smart Expert Matching: Automatically connects questions to internal subject matter experts
- Continuous Learning: Captures and incorporates new knowledge from expert interactions
- Knowledge Base Integration: Seamlessly connects with existing company information sources
- Secure Enterprise Deployment: ISO 27001 certified with private tenant deployment options
- Multi-channel Support: Works across chat, email, and voice platforms
- Automated Knowledge Updates: Systematically captures and updates information with approval workflows
Use Cases
- Customer support automation
- Internal knowledge management
- Employee self-service
- Reducing average handling time (AHT)
- Improving customer satisfaction scores
- Knowledge retention and transfer
- Expert workload reduction
FAQs
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How does Jochem handle security and compliance?
Jochem is ISO 27001 certified, GDPR compliant, and can be deployed in a private tenant on Microsoft Azure for enterprise-grade security. -
What languages does Jochem support?
Jochem supports multiple languages and dialects to accommodate diverse organizational needs. -
Can Jochem work with existing systems?
Yes, Jochem integrates with various communication platforms and can work with existing customer experience tools. -
How does the knowledge base updating process work?
When new information is captured from experts, it goes through an approval process before being added to the knowledge base, ensuring full control and accuracy.
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