What is Kanal?

Kanal leverages artificial intelligence to help businesses automate and manage communications on WhatsApp Business. Designed primarily for e-commerce, agencies, and other sales-driven sectors, it empowers users to create targeted campaigns, personalize conversations, and automate responses using AI chatbots. The centralized dashboard offers comprehensive analytics, enabling users to track performance metrics such as open rates, conversion rates, and ROI, all tailored to optimize WhatsApp as a sales channel.

With multi-user capabilities, customizable automation, bulk messaging, and integration with Shopify and Klaviyo, Kanal ensures businesses can efficiently handle WhatsApp communications and marketing efforts at scale. It supports streamlined workflows from subscriber growth and automated follow-ups to post-purchase confirmations, making the entire customer journey seamless and results-driven.

Features

AI-Powered Chatbots: Automates customer support and routine inquiries on WhatsApp
Smart Campaigns: Creates and manages targeted WhatsApp promotions
Multi-User Collaboration: Centralized inbox and permissions for team workflow
Advanced Analytics: Tracks open rates, conversion, ROI, and other performance metrics
Bulk Messaging: Sends personalized messages to large customer lists efficiently
Order Confirmation Automation: Automatically updates customers on order status
Abandoned Cart Recovery: Sends reminders to customers who did not complete purchases
Custom Conversations: Personalizes customer interactions with custom variables
WhatsApp Newsletters: Distributes rich-content updates to subscribers
Automated Scheduling: Plans and automates WhatsApp message delivery

Use Cases

Automated customer support and FAQ handling through WhatsApp
Running targeted sales campaigns and promotional offers to WhatsApp subscribers
Recovering abandoned carts for e-commerce businesses
Sending order confirmations and delivery updates automatically
Engaging customers with WhatsApp newsletters and product announcements
Collaborating across sales and support teams via shared WhatsApp inbox
Optimizing WhatsApp campaign performance with real-time analytics
Personalizing bulk communications for higher engagement rates

FAQs

What is Kanal and how does it work?

Kanal is an AI-powered platform that automates and manages WhatsApp Business communications, supporting features such as personalized campaigns, response automation, and sales performance tracking from a single interface, suited especially for Shopify stores.
Can multiple team members use the same Kanal account?

Yes, Kanal supports multi-user accounts, enabling teams to collaborate with custom permissions and real-time synced WhatsApp conversations.
What analytics can be tracked in Kanal?

Users can track open rates, response rates, click-through rates, conversion rates, ROI, and overall campaign performance on Kanal's analytics dashboards.
Is data stored on Kanal secure?

Kanal ensures data security through enterprise-grade encryption, GDPR compliance, and regular backups on protected servers.