CoSupport AI
What is ListenUp!?
ListenUp! addresses the time-consuming challenge of gathering and analyzing qualitative customer feedback. The platform utilizes an AI engine to automatically centralize user feedback from multiple sources, such as recorded user interviews and integrated platforms like support tickets, CRM deals, and messages. It then processes this data to extract, classify, and group actionable insights based on type, feature, and priority, making them readily available for product teams.
Users can interact with their collected insights through an AI chat feature to validate hypotheses or quickly find relevant information during meetings. ListenUp! facilitates sharing these insights, including shareable video clips extracted from interviews, directly within team workflows and platforms like Slack. This ensures that product development is informed by genuine user understanding. The tool supports accurate transcription in over 10 languages for recorded interviews and offers features like AI-powered summaries to distill key points.
Features
- AI Engine: Automatically extracts, classifies, and groups insights by type, feature, and priority.
- Feedback Centralization: Aggregates feedback from integrations (support tickets, CRM, messages) and manual imports.
- Bot-less Meeting Recorder: Captures user interviews and meetings without intrusive bots.
- Multi-language Transcription: Offers accurate transcription for recordings in over 10 languages.
- AI-powered Summaries: Generates concise summaries highlighting key points from user interviews.
- AI Auto-Import: Automatically imports feedback from integrated sources.
- AI Chat for Insights: Allows querying collected feedback and insights using natural language.
- Insight Video Clips: Enables extracting and sharing video snippets from interviews.
- Workflow Integration: Embed insights into PRDs and share via platforms like Slack.
Use Cases
- Analyzing customer feedback at scale
- Recording and transcribing user interviews
- Centralizing qualitative user data
- Identifying patterns across user insights
- Validating product hypotheses with qualitative data
- Sharing user insights with stakeholders and teams
- Streamlining product discovery processes
- Understanding user needs and pain points
FAQs
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What is ListenUp! used for?
ListenUp! helps product teams gain insights into their users by centralizing and analyzing qualitative data. It automates the time-consuming process of collecting feedback, ordering it, and using AI to extract meaningful insights, enabling teams to deliver more value faster. -
What are credits in ListenUp!?
Credits are used for processing feedback. Text feedback (up to 500 words) costs 4 credits, and video feedback costs 6 credits per minute due to transcription and storage needs. Plans come with a specific number of credits based on expected feedback volume. -
Is there a free trial?
Yes, when you sign up, you get a 14-day free trial with access to premium features from the Pro plan, limited to 300 credits. You can upgrade anytime. -
How many team members can I invite?
You can invite an unlimited number of team members to your ListenUp! account at no extra cost. Pricing is based on the volume of feedback processed (credits), not the number of users. -
How can I contact the ListenUp! team?
You can contact the team via email at robin@listenup.ai for any questions.
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ListenUp! Uptime Monitor
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