CoSupport AI
What is Needle?
Needle is a Knowledge Threading™ platform designed to streamline information retrieval within organizations. By connecting to various company data sources, it provides a centralized, AI-powered search capability, allowing employees to quickly find the information they need.
This platform helps eliminate context-switching, interruptions, and communication bottlenecks. With Needle, users can build AI agents without extensive setup, integrate with numerous data sources, and enjoy enterprise-ready features like access control and a developer-friendly API.
Features
- Enterprise-ready AI search: Find information with references from connected data sources.
- Connect your data in 1 min: Easily connect data sources without technical knowledge.
- Build AI-powered workflows: Automate workflows by connecting tools and using natural language prompts.
- Access control and permissions: Manage access with a system designed for enterprise requirements.
- Drop-in chat widget: Embed Needle into a website for AI-powered question answering.
- Developer-friendly API: Integrate Needle deeply with a lean and easy-to-use API.
Use Cases
- Engineering
- People & HR
- Research
- Legal
- Market Research
- Sales Intelligence
- Support
- Knowledge Management
- Building AI Agents
FAQs
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Which LLM does Needle use?
The content does not specify which LLM Needle uses. -
Is Needle available in my country?
The provided content does not contain information on country availability. -
Where is my data stored?
The provided content does not specify where user data is stored. -
How do you ensure data security?
The content does not elaborate on the methods used, however it says Needle is GDPR Compliant, CASA Tier II Verified, CCPA Compliant and SOC 2 Type II (coming soon). -
I have a specific data source; how can I add files from there?
The content states that they're 'Adding more [connectors] every day' and lists many, also states 'Custom connectors' available in the 'Enterprise' plan.
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