CoSupport AI
What is Nektar.ai?
Nektar.ai offers a flexible and comprehensive solution designed for Salesforce activity capture, providing businesses with complete control over customer data to align with specific sales processes and security standards. It focuses on converting customer conversations into actionable Go-To-Market (GTM) intelligence, enabling teams to optimize their strategies based on real interactions.
The platform streamlines CRM data management by automating critical tasks such as contact creation directly within Salesforce, logging customer activities across various channels, utilizing OCR for data input, and backfilling historical interaction data from calendars and inboxes. This ensures a richer, more accurate dataset within the CRM, supporting sales, marketing, and customer success operations in gaining deeper insights into customer engagement, buying group dynamics, and overall meeting intelligence for improved decision-making.
Features
- CRM Contact Creation: Automatically creates contacts in Salesforce.
- Activity Capture: Captures customer interactions and logs them in CRM.
- CRM Data Backfill: Populates historical interaction data from calendars and inboxes.
- CRM OCR Creation: Uses Optical Character Recognition to create CRM records.
- Buying Group Intelligence: Identifies and analyzes buying groups.
- Meeting Intelligence: Provides insights from meeting data, including attendance and status.
- Activity Classification: Categorizes captured activities automatically.
- Engagement Scoring: Calculates contact, opportunity, and account engagement scores.
- Data Controls: Offers advanced control over data privacy and creation processes.
- Self-healing CRM: Automatically corrects and updates CRM data.
Use Cases
- Automating Salesforce data entry for sales teams.
- Improving CRM data quality and completeness.
- Gaining insights into buyer behavior and engagement.
- Analyzing meeting effectiveness and participation.
- Identifying key stakeholders within target accounts.
- Reducing customer churn through proactive insights.
- Enhancing RevOps and MarOps efficiency.
- Backfilling missing historical customer interaction data.
FAQs
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How does Nektar pricing work?
Nektar offers per user per month pricing for standard packages, with tiered pricing available based on volume. Data backfill is an additional one-time charge. Custom packages can be created based on specific organizational needs. -
Is there an additional platform fee?
No, there is no additional platform fee involved in the packages. -
Is there a separate fee for support?
No, all plans include dedicated 24/7 support from Customer Success Managers. -
How can existing customers access the new pricing packages?
Existing customers should contact their Nektar account executive for a walkthrough and customized proposal.
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