CoSupport AI
What is Novacy?
Leveraging advanced AI, this platform analyzes the full spectrum of communication in sales calls, going beyond simple transcription to interpret non-verbal cues and behavioral patterns. It offers insights into prospect reactions, identifies potential deal risks, and provides a multi-layered view of open opportunities. This allows sales teams to gain a deeper understanding of customer sentiment and tailor their approach effectively, focusing on building relationships rather than manual analysis or note-taking.
The system provides automated tools designed to enhance sales performance and efficiency. Features include AI-driven sales coaching based on real-time interaction analysis, identifying strengths and areas for improvement with actionable feedback. It also functions as an AI meeting note taker, transcribing discussions across multiple platforms and capturing action items automatically. Integrations with CRM systems like Salesforce and HubSpot, along with video conferencing tools (Meet, Zoom, Teams) and notification platforms (Outlook, Gmail, Slack), ensure seamless data flow and automated updates, saving significant time for sales representatives.
Features
- Non-Verbal Reaction Analysis: Analyze participants' non-verbal reactions during meetings for insights on engagement and understanding.
- AI Sales Coaching: Receive personalized, data-driven coaching based on real-time interaction analysis, identifying strengths and areas for improvement.
- AI Meeting Note Taker: Transcribes meetings across multiple platforms and captures action items.
- AI Call Summary: Obtain AI-generated summaries of sales meetings for quick overviews.
- AI Generated Insights: Receive AI-generated insights and recommendations to optimize sales strategy.
- Deal 360: Provides multi-layered visibility into open sales opportunities.
- Deal Risks Identification: Automatically identifies and notifies potential deal risks.
- Auto CRM Updates: Seamlessly updates CRM systems like Salesforce and HubSpot with meeting data.
- Auto Follow-up Email Generation: Assists in creating follow-up emails.
- Meeting Summaries: Generates summaries of meetings.
- Snippets Sharing: Share specific parts of recordings internally and externally.
- Topics Extraction and Summarization: Provides per-topic summaries of conversations.
- Questions Tracker: Easily track conversation-making questions.
- Teammates Tagging (Collaboration): Tag colleagues within the platform.
- Search Everywhere: Universal search function (Ctrl/Cmd+K) for quick information retrieval.
Use Cases
- Optimizing the sales cycle by understanding prospect reactions and bottlenecks.
- Providing AI-driven coaching and training for sales teams.
- Automating meeting transcription and note-taking to improve focus and record-keeping.
- Identifying and mitigating potential deal risks early.
- Improving sales team onboarding and ramp-up time.
- Analyzing sales performance and identifying areas for improvement.
- Enhancing collaboration among sales team members.
FAQs
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How do I use Novacy?
The Novacy bot pairs with your calendar. After authorizing call recording, the bot joins your calls automatically. Post-meeting, you receive an email link to your Novacy dashboard with analyses and insights. -
Is my data safe with Novacy?
Yes, all data is analyzed within Novacy's secure mainframe and is not sold or used without consent. -
How does Novacy ensure the accuracy of its analysis?
Novacy uses multimodality (text, speech, video) to build a baseline for each participant and track reactions. Machine learning algorithms trained on vast datasets analyze body language and speech patterns. The platform development involves data scientists, linguists, and psychologists.
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