What is Pylon?
Pylon is a customer support platform built specifically for B2B companies. It provides a centralized system for managing customer interactions and streamlining support operations. The platform integrates with various communication channels, allowing businesses to provide consistent and high quality service.
Pylon offers AI-powered tools for automating different tasks, including knowledge base article creation. Pylon offers extensive integrations with popular business tools, extending capabilities.
Features
- Unified Inbox: Manage customer interactions from multiple channels (Slack, in-app chat, email, Microsoft Teams, etc.) in one place.
- Knowledge Base: Create and manage a help center or internal knowledge base.
- AI Automation: Utilize AI features like Article Copilot, AI Support Bot, and AI Autofill to automate tasks.
- Workflows: Automate processes using triggers, macros, and custom views.
- Account Management: Organize and track customer data.
- Customer Portal: Give stakeholders visibility into their team's active issues.
- Integrations: Connect with various tools such as CRM, alerting systems, and data warehouses.
Use Cases
- Centralizing customer support communications.
- Automating support article creation.
- Building a comprehensive knowledge base.
- Streamlining support workflows.
- Managing customer relationships.
- Integrating with existing business tools.
- Providing multi-channel support.
FAQs
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Who is Pylon's compliance vendor?
Contact Pylon to access their trust center or get in touch with their CISO for compliance information. -
Where is Pylon based?
Pylon is located in San Francisco. -
Who are Pylon's investors?
Pylon has raised $20M from firms including a16z, General Catalyst, and YC.
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