What is Smartrr?

Smartrr is an advanced subscription and loyalty platform tailored for direct-to-consumer (DTC) brands operating on Shopify. The platform provides a comprehensive solution for building, managing, and enhancing recurring revenue streams through subscription models and loyalty programs. Brands can create highly customizable subscription options, engage users with branded customer portals, and offer retained incentives such as loyalty rewards and referrals—all seamlessly integrated with their online store experience.

With Smartrr, businesses benefit from sophisticated analytics and actionable insights, enabling data-driven decision-making for growth. The platform streamlines operations by offering robust post-purchase engagement features, automated communications via SMS and email, and tools to reduce churn and increase average order value. Backed by 24/7 support and dedicated migration and onboarding services, Smartrr delivers stability, flexibility, and scalability for growing brands seeking predictable recurring revenue.

Features

Custom Subscription Programs: Build and manage flexible subscription models tailored to brand needs
Loyalty Rewards & Referrals: Integrated system for incentivizing repeat purchases and customer referrals
Advanced Analytics: Actionable insights and reporting for subscriber growth and retention
Branded Customer Portal: Fully branded, engaging portal for subscriber management and upsells
Automated Communications: SMS and email notifications for key subscription and loyalty events
Bundle Builder: 'Build-a-box' and curated bundle subscriptions to increase AOV
Retention Actions: Targeted offers based on customer cancellation or pause reasons
24/7 Support: Round-the-clock customer service and a dedicated client success manager
Shopify Native: Deep, native integration with the Shopify ecosystem
Migration Assistance: Seamless onboarding and migration support for existing subscription businesses

Use Cases

Launching subscription programs for new or existing Shopify-based brands
Building and managing customizable subscription models, such as monthly boxes or prepaid subscriptions
Increasing customer loyalty through rewards, referral programs, and loyalty tiers
Enhancing post-purchase experience with a branded customer portal and one-time add-ons
Reducing subscriber churn with targeted retention actions and marketing offers
Analyzing subscriber behavior and growth with real-time analytics and reporting
Migrating existing subscription infrastructure from other platforms to Shopify with minimal disruption
Optimizing repeat purchases and average order value through bundling and curated subscriptions

FAQs

When does the 14-day free trial of Smartrr start?

The 14-day free trial begins when you download the Smartrr app on Shopify. You are not billed until you select a paid plan in Shopify.
Will I ever be forced to upgrade my plan?

No, Smartrr does not force upgrades based on usage or moving features. You can upgrade or downgrade your plan at any time.
How is the 1% of subscription GMV calculated?

The 1% of gross merchandise value (GMV) is applied to all orders involving a subscription, including both initial and subsequent orders.
How can I cancel my Smartrr plan?

You can cancel your Smartrr plan at any time by contacting support. Billing continues through the end of the month in which you cancel.