CoSupport AI
What is Tango?
Tango's Software Knowledge Layer facilitates the creation of interactive software training materials. It allows users to document processes by simply clicking through them, automatically generating how-to guides with screenshots, annotations, and customizable descriptions. These guides can be pinned directly within applications, providing employees with contextual guidance, and embedded in various platforms such as knowledge bases and learning management systems.
Tango offers analytics to measure usage, process adoption, and identify friction points. This capability streamlines software rollouts, standardizes procedures, accelerates employee onboarding, and reduces the need for support by enabling self-service.
Features
- Create: Make guides by doing the process once.
- Guide: Walk employees through the process step-by-step.
- Pin: Pin knowledge to your software like a post-it note.
- Analyze: Measure usage, process adoption, and friction points.
- Integrate: Embed guides in your knowledge base, LMS, and ticketing system.
Use Cases
- Rollout Software: Drive adoption, reduce training costs
- Standardize Processes: Reduce mistakes and rework, protect tribal knowledge
- Onboard Employees: Get new hires productive weeks faster
- Enable Self-Service: Reduce support tickets, increase first-touch resolution
FAQs
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Still have pricing questions?
Email us at support@tango.us and we can help.
Related Queries
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Tango Uptime Monitor
Average Uptime
99.93%
Average Response Time
201.7 ms
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