CoSupport AI
What is TextYess?
TextYess is a comprehensive platform that transforms WhatsApp into a primary revenue channel for eCommerce businesses. It leverages Artificial Intelligence to provide personalized customer interactions at scale.
The platform integrates with your CMS, enabling real-time access to product catalogs and customer data. By connecting a dedicated phone number, businesses can send targeted broadcast campaigns, set up automated responses for common scenarios like abandoned checkouts, and provide 24/7 customer support via an AI-powered agent.
Features
- Broadcast Campaigns: Send hyper-personalized marketing messages on WhatsApp at scale using AI.
- Automations: Configure WhatsApp automations for events such as abandoned checkouts and post-purchase follow-ups.
- AI Agent: Provide 24/7 customer support on WhatsApp with an AI Agent trained on your product catalog.
- Advanced Analytics: Track the economic impact and performance of WhatsApp campaigns and automations.
- CMS Integration: Connects with your eCommerce platform (e.g., Shopify) to access product and customer data.
Use Cases
- Sending promotional offers and product updates to customers via WhatsApp.
- Recovering abandoned carts by sending automated reminders and incentives.
- Providing instant customer support and answering product-related questions.
- Gathering customer feedback and reviews.
- Improving customer engagement and building relationships.
FAQs
-
Is it possible to tailor the AI Shopping-Agent's replies?
The content does not explicitly state the ability to tailor responses, but the AI agent is trained on your product catalog. -
How does your AI Agent stand out from the rest of the chatbots?
The content highlights that the AI agent is trained in real-time on your product catalog. -
What is needed to set up the AI WhatsApp-Agent?
You need to connect TextYess to your CMS and a phone number (not currently active on WhatsApp). -
Can my customers talk to a human? How is the transition to human support managed?
The provided context does not have any specific information about transition to human support. -
What is an inbound conversation on WhatsApp?
The provided content does not explain what is an inbound conversation on WhatsApp.
Related Queries
Helpful for people in the following professions
TextYess Uptime Monitor
Average Uptime
100%
Average Response Time
253 ms
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