CoSupport AI
What is Unwrap.ai?
Unwrap.ai is a sophisticated platform that leverages artificial intelligence to transform raw customer feedback into actionable business intelligence. The platform centralizes feedback from multiple sources and employs proprietary AI technology to analyze, tag, and consolidate customer comments into meaningful insights.
The solution offers a comprehensive suite of tools including a dynamic dashboard, AI-powered feedback assistant, real-time alerts for trending issues, and automated reporting capabilities. Organizations can efficiently process thousands of customer comments monthly, significantly reducing the time spent on feedback analysis while maintaining high accuracy in understanding customer needs.
Features
- AI Dashboard: Automatically uncovers key insights and rising trends
- Feedback Assistant: AI-powered chat interface for analyzing insights
- Real-time Alerts: Notifications for trending anomalies and threshold breaches
- Feedback Responder: Direct customer communication for implemented solutions
- Automated Reporting: Roadmap insights and improvement tracking
- API Integration: Support for public, private, and custom feedback sources
Use Cases
- Customer feedback analysis and consolidation
- Product roadmap prioritization
- Trend identification and monitoring
- Customer communication management
- Data-driven decision making
- Engineering resource optimization
FAQs
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How much time can teams save using Unwrap.ai?
According to user testimonials, teams can save 15-20 hours per month, reducing feedback analysis time to just 1-2 hours monthly. -
What security certifications does Unwrap.ai have?
Unwrap.ai is SOC 2 Type II Certified and GDPR Compliant, with Fortune 100 trusted security practices. -
How many data sources can be integrated with Unwrap.ai?
The platform offers different tiers: Trial (1-2 sources), Growth (up to 4 sources), and Pro (5+ sources).
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