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VOC AI
Where Customer Insights Fuse with AI Chatbot

VOC AI
Freemium
API

Home: https://www.voc.ai

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What is VOC AI?

VOC AI is a comprehensive AI-powered platform that combines intelligent customer service automation with deep customer insight analysis. The platform features an advanced AI chatbot powered by OpenAI that can be trained on company-specific data, ensuring accurate and relevant responses while eliminating off-topic discussions.

The platform's analytics capabilities include sentiment analysis, competitive analysis, and detailed review analysis for Amazon sellers. VOC AI streamlines customer support operations by automating over 50% of customer inquiries while providing valuable market insights through its Voice of Customer (VOC) analysis tools.

Features

  • AI Chatbot: Custom-trained chatbot with precise responses and seamless omnichannel integration
  • Review Analysis: Advanced sentiment analysis and customer feedback processing
  • Competitive Analysis: Market share analysis and competitor monitoring
  • Social Listening: Multi-channel monitoring across Amazon, TikTok, Facebook, YouTube, and Instagram
  • Customer Analytics: Comprehensive voice of customer analysis tools
  • 24/7 Support: Round-the-clock automated customer assistance
  • Multi-Language Support: Handles communications across different languages
  • Knowledge Base Integration: Seamless integration with existing help center content

Use Cases

  • Customer service automation
  • Market research and analysis
  • Amazon seller product optimization
  • Customer feedback analysis
  • Competitive market analysis
  • Social media monitoring
  • Customer sentiment tracking
  • Product research and development

FAQs

  • What percentage of customer inquiries can VOC AI automate?
    VOC AI can automate over 50% of customer inquiries instantly.
  • What social media platforms does the social listening feature cover?
    The social listening feature covers Amazon, TikTok, Facebook, YouTube, and Instagram.
  • What commission does the affiliate program offer?
    The affiliate program offers a 20% commission for every sale referred, including first purchases, renewals, and upgrades.

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